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Player_cjcmoich's avatar
Player_cjcmoich
3 years ago
Solved

Several games having black boxes making the unplayable.

I am having problems with Stack HD and Yahtzee wild.   I am getting black boxes in both, which makes Stack'em completely unplayable.  It is not my computer as I have recently played Stack'em and made significant progress on the badge. Can someone please fix these issues?

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @Player_cjcmoich @and4099iPUJc 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screenname:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Cheers!   

5 Replies

  • and4099iPUJc's avatar
    and4099iPUJc
    Seasoned Newcomer
    3 years ago

    I have been having this problem for 2 weeks how are we suppose to complete the challenges

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Player_cjcmoich @and4099iPUJc 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screenname:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Cheers!   

  • tsaluvsleatherSm's avatar
    tsaluvsleatherSm
    Rising Newcomer
    3 years ago

    this is happening to me today.. no daily challenges or personal challenges showing up

  • keyoya14's avatar
    keyoya14
    2 years ago

    How do you get actual help. Their solution did not work and I cannot see how to let them know that

  • Player_cjcmoich's avatar
    Player_cjcmoich
    2 years ago

    I have tried all of these steps and still having the same issues.  I am having problems with Sweet Tooth and Thousand Island Solitaire. I was starting to have problems with Poppit! Bingo but after I reloaded it a few times it worked well, as other games somedays work and somedays don't.  I also have not gotten error codes.

    Screename:  cardfan22

    Device HP desktop not sure of model

    Using MIcrosoft Edge Version 120.0.2210.77  also tried Google chrome

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