I'm on level 205. When I click on any card I always get an x even if it is an open card.Example:I draw a 3. There is a 2 with 3 pineapples on it. When I click it, it just shows me a red x rather than take away a pineapple.Same with any other open card I try to click on.Help, please.

Hey there, @kenmani. Thanks for the screenshot! It looks like just the 6 and 8 in the middle are active as the rest are shaded. This often means that once you get rid of those, additional cards will become playable. I think it may be a little more confusing in this circumstance as the cards aren't overlapping each other, so you can only base it off of the shading of the cards. Arrenai 🐱 Did you receive an awesome, helpful response? 👍 +XP! Was your issue resolved by a great post? 🙌 Accept as Solution ASK. ANSWER. LEVEL UP.

Snowbird Solitaire - can't click on cards

29 Replies

EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @philolbbY.

I'd love to look into this to see what may be going on.

To get started, would you be able to get us a screenshot of your game screen when this occurs?

Here's the information on how to take a screenshot regardless of your PC's operating system:

How to take a screenshot on Windows

How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @philolbbY. I'm just checking in. Are you still having difficulty getting cards to respond in Snowbird Solitaire?

Arrenai 🐱

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philolbbY
6 years ago
So this is the opening of the game on level 205. If I click on either the 4 or the 6, a red x pops up and nothing happens. If I draw another card from the pile, the same thing happens.For instance, if I draw a 6 and then hit the 7 with the pineapples, I also get the red x instead of a pineapple chunk being removed.
Thanks for your help.
kenmani
6 years ago
Level 205 at start up allows you to play 1 card and at times 0 cards. All previous levels played with no issue.Any suggestions?
MEYDelray
6 years ago
I'm having the same issue!!!!!
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @philolbbY. Thanks a lot for the screenshot. It helps a ton.

While the 4 and 6 are face up cards, they are blocked by the 9, 8, and A on that line. They are a darker teal than the 9 and 2, which are actively usable.

Once you get rid of the 9, then you can get rid of the 8 and A, then you can access the 4 and 6.

I hope that helps!

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @kenmani and @MEYDelray.

I'll be happy to look into this for you both. To help us see what you mean in regards to this level, can you provide a screenshot of the start of the level?

Here's the information on how to take a screenshot regardless of your PC's operating system:

How to take a screenshot on Windows

How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
kenmani
6 years ago
Here is the screenshot.
kenmani
6 years ago
here is the screenshot
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @kenmani. Thanks for the screenshot!

It looks like just the 6 and 8 in the middle are active as the rest are shaded. This often means that once you get rid of those, additional cards will become playable. I think it may be a little more confusing in this circumstance as the cards aren't overlapping each other, so you can only base it off of the shading of the cards.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.