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azrobin's avatar
azrobin
Seasoned Rookie
7 months ago

Solaitaire Home Story repair bundle purchased but not credited

I was playing Solaitaire Home Story and was unable to beat a very difficult level. I decided to purchase the Repair Bundle for 325 gems. It took the purchase but the screen froze, when I refreshed it deducted all 325 gems ($$$) but did not give the Repair Bundle (12,000 coins, 3 preview cards, 3 undos, 3 jokers, 3 sets of the 3 joker cards, and 3 of the card that automatically removes other cards). I tried a few times reaching support yesterday, hoping someone here can resolve the issue. I already logged out and back in. I've rebooted my computer. I've done all the usual things to resolve but the glitch is on the Pogo side. I want either the gems back so I can repurchase or put all items I spent the gems on in my account.

5 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there azrobin sorry to hear you didn't receive the bundle you purchased.

    Can you let me know your Pogo username so I can get this looked into for you.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi again azrobin 

    Just checking in to see if you still didn't receive the bundle you purchased?

    If so can you please let me know your Pogo username as I asked above so we can look into this for you.

  • azrobin's avatar
    azrobin
    Seasoned Rookie
    7 months ago

    In still have not. I've sent in multiple receipts via email, always get a different person. My Pogo user name is azrobin

  • azrobin's avatar
    azrobin
    Seasoned Rookie
    7 months ago

    STILL waiting for a competent EA support person to resolve this issue. Have been sent around to half a dozen, one who doesn't speak English, and nobody does anything to actually help. I am still owed either 325 gems so I can repurchase, or put the Repair Bundle that I purchased but did not receive, into my Pogo account for that game. PLEASE READ ALLLLL OF THE OTHER COMMUNICATIONS ON THIS!

  • azrobin's avatar
    azrobin
    Seasoned Rookie
    7 months ago

    Like I mentioned already multiple times, player Id is azrobin and nobody has done anything to resolve this. I'm not putting a dime more into buying crap off EA Sports since they've decided they don't care about customer service or customer experience. Matter of fact I might quit EA altogether and go to another platform, this is bull**bleep**.

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