Solaitaire Home Story repair bundle purchased but not credited

I was playing Solaitaire Home Story and was unable to beat a very difficult level. I decided to purchase the Repair Bundle for 325 gems. It took the purchase but the screen froze, when I refreshed it deducted all 325 gems ($$$) but did not give the Repair Bundle (12,000 coins, 3 preview cards, 3 undos, 3 jokers, 3 sets of the 3 joker cards, and 3 of the card that automatically removes other cards). I tried a few times reaching support yesterday, hoping someone here can resolve the issue. I already logged out and back in. I've rebooted my computer. I've done all the usual things to resolve but the glitch is on the Pogo side. I want either the gems back so I can repurchase or put all items I spent the gems on in my account.