Solitaire Home Story - Missing Content
I tried to purchase a 2 joker package with 33 gems and I did not get the jokers but instead it took my 33 gems and then another 33 gems for total of 66 gems with no jokers added to my game. Also as I am playing on free time the coins seem to be taken away for no reason. Another issue I have is that on the daily I would play the power ups needed but never did get the daily award. Any help in fixing these problems would be greatly appreciated.
Hi there and thank you for reaching out! I am sorry to hear you are experiencing issues with purchases or missing content, please take a moment to view the steps for help.
At times our devices just need a quick refresh!
Cleaning up temporary files, installing updates and rebooting can reset the background processes that handle tracking and progression. After restarting and logging back in, items that seemed to be missing will often reappear as the system reconnects and syncs properly with Pogo's servers.
Please take a moment to work through a few basic troubleshooting steps designed just for our community here → Pogo Troubleshooting Guide
If the troubleshooting steps do not resolve the issue, please reach out to EA Help for private assistance!
- EA Help → Pogo's Official Support
Other helpful links:
- Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help
- From the Pogo Team → Getting the Help You Need on Pogo
Friendly Reminder to all readers:
🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.
For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.
Hope everything works out for you and Take Care 🌷🐈⬛
Oscar says: "Don't forget to feed me and Let's go to EA Help and find your stuff!"
