Solitaire Home Story - not adding time lives bonuses

Several games will not load for me.  Or they load to start page to play, then nothing.  

GigLs2u​ 

Hello! Sorry to hear your time bonuses aren't being credited in Solitaire Home Story on your iPad. This is frustrating when you need those bonuses for challenges!

This appears to be a sync issue between your game and Pogo's servers. Try these steps:

Force quit Safari completely (swipe up and flick Safari away)

Clear Safari's Pogo data:

• Settings → Safari → Advanced → Website Data
• Search "pogo" and delete entries
• Hard restart iPad (hold power + home until Apple logo appears)
• Log out of Pogo, then log back in to force a fresh sync

Recommended Maintenance for Apple/Safari Users: Clear Safari website data for Pogo every 2-3 days, turn off "Prevent Cross-Site Tracking for Pogo specifically, regularly restart Safari (Cmd+Q, not just closing window).

This isn't a flaw - Apple prioritizes your privacy over website functionality. But for browser-based gaming, this means more maintenance. It's important to understand that Safari handles cache and cookies more aggressively than other browsers, which requires more frequent maintenance for browser-based gaming.

Additional comment: "I am using iPad but the calculation programming should be website based. It used to obsure the life count when BON’s uses added."

You raise a good point about expecting calculations to be website-based. However, with browser-based games, there's actually a complex interaction between:

• Server-side calculations (on Pogo's end) - scores, bonuses, rewards
• Client-side display (on your device) - visual elements, animations
• Local storage (Safari on iPad) - temporary game state, visual preferences

When you earn time bonuses, the server calculates and credits them, but your iPad/Safari must properly display and sync this information. If Safari's aggressive cookie management interrupts this communication, the display can become out of sync with the actual calculation.

jet5275xr​ 

Hello! Multiple games freezing at the start page on Mac is typically a Safari compatibility issue. Let's fix this:

Quick Safari fixes:

1. Safari → Settings → Privacy → Manage Website Data
2. Delete all entries for "pogo.com" and "ea.com"
3. Uncheck "Prevent cross-site tracking"
4. Restart Safari completely (Cmd+Q)

If still not loading:

• System Settings → Privacy & Security → ensure Safari has permissions
• Try reducing display resolution temporarily (some Macs struggle with WebGL)
• Try Chrome or another browser for Mac 

Why this happens on Mac: Safari prioritizes privacy over compatibility, automatically deleting game data it considers "tracking." This causes games to lose connection mid-load. You'll need to clear Safari data every few days, and utilize the steps given in the other posting.

i can't get it to add all black cards to fill streak meter even when i do get one it don't add it

66aa568fd81fa470​ 

Hello! Sorry to hear that, this is definitely a tough badge to get- filling the meter with all black cards can be very difficult and timely.

If we have been within a specific game or even on the Pogo site awhile it takes a lot of cookies and cache - each game leaves different cookies and cache - at times these can become old, corrupt and broken and affect our registering. 

Log out of Pogo and Clearing Cache & Cookies

Why Clearing Cache & Cookies Matter 

• Improve website performance by removing outdated files
• Fix login and session issues caused by corrupted cookies
• Resolve glitches, bugs, and display errors
• Enhance privacy by removing tracking data
• Fixes most loading issues
• Gives our device a clean slate to perform

Another step I take regularly to boost device performance is power cycling the router.

Many of us leave our routers running 24/7, over time, routers accumulate logs and temporary data, which can slow down performance or cause issues. Giving them a break helps clear out that clutter and refresh the connection.

How to: Unplug your router, let it sit for 2-3 minutes, then plug it back in (easy). Doing this once a week or even biweekly can make a noticeable difference — especially if you’re gaming, streaming, or working remotely.

I hope this helps and good luck on getting your black card streaks - I know you can do it 🎉