I have been having issues with Solitaire Home Story for over 6 months now. I can't get past Chapter 3 Give Kate a tour and I have over 600 stars I should be able to finish a bunch of Chapters by now. But everytime I go to finish the Chapter it just freezes up. I have complained and asked for help with this multiple times now. I am getting really frustrated and I'm really thinking about cancelling my membership because I should be able to play every game without issues. They really need to go back to how it use to be when you called talk to someone about problems or issues with the games.
Hello and thanks for reaching out again. Not being able to play Solitaire Home Story for over six months is a bit surprising and I'm sorry you are experiencing this.
Looking over your previous posts, I notice that I attempted to help you, and one of our top EA Community Managers EA_Rtas has also offered some guidance. However, there are still some questions from those posts that remain unanswered and you mentioned a few devices - "I am using my PC with Windows... Microsoft Edge and Chrome" and "Chrome Safari".
Would you mind taking a moment to reply back with the following information:
Pogo username:
Device Type (PC. Laptop, Phone, Tablet):
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting Steps you've already completed:
Need help finding any of the information above? Please view the > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
Community ManagerCommunity Manager
EA Staff (Retired)
