Game was working until 12:00 AM 7/30/2024 then went dead. All I get on that particular game is a black screen. Not a problem on this end as all other games are working and have cleared cache in case a corrupted version of the game remained in history. Wouldn't be so bad except I was playing on a gifted time allowance that , I'm sure, will be gone whenever this game comes back up. Please advise

[Update - Marking post as solved for visibility.] Service Update - Solitaire Home Story July 29th, 2024, 8:20 pm Hi everyone -We understand that some of you are experiencing difficulties with Solitaire Home Story not loading properly. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we'll share any updates with you as soon as we have them. Thank you for your understanding.sconnie [Update] Hey Everyone, Can you try closing your browser and relaunching, then check if you can load Solitaire Home Story now?

Solitaire Home Story "Access Denied"

52 Replies

abcK8cf7QibhhP
7 months ago
getting this when attempting to load this game. Worked an hour or so ago but now....

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>4MCP6SD9TSQPB3RH</RequestId>
<HostId>
jAoWzy+4yyXRKvsLwxQ2M8EXKjwegWroB40Ylzyr6gLVbLfaRm5ForhE8SAorssQ9EjdgnI1kYM=
</HostId>
</Error>
whipit1
7 months ago
Solitaire home story isn't loading up even after refreshing.
jebmaster9
7 months ago
Game won't load. Just a black screen.
tavidawg
New Novice
7 months ago
me too
JZuluwannabeTN
New Novice
7 months ago
Solitaire Home Story not loading at all, refreshing does no good. Tried to play now for 3hours.
rose22bud
New Rookie
7 months ago
Having the same problem.
laybCYbjN28r
7 months ago
Same issue here just a black page and won't load.
Player_ntj34l1t
7 months ago
Why can I not get into Solitaire Home Story. It says access denied.
iamleahbeth
Seasoned Newcomer
7 months ago
this is the error we get!
AccessDeniedAccess Denied0ABTQZ2SVG6J5488nxFn+texDJ4mRT9rUie5WHG/U0A8yR6YwYO3wXcRN1s+RQzpiM7rCPDGJdN7hgLXJAhLtP12Vxs=
EA_Illium
Community Manager
7 months ago
Hi @abcK8cf7QibhhP @jebmaster9

Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment

Clear your Web browser Cookies/Cache

Check if your device has updates, as well as your web browser

Try using your browser Incognito Mode... This may require you to sign in manually

Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, ensure your device meets the Requirements (<-- click here) to play POGO games.

Thanks and have a Great Day!