Solitaire Home Story Pet Parade Season Pass Took the Gems, Now NOT Activated
Yesterday, I purchased 120 gems to scrape up the 150 gems to get the Pet Parage Season Pass. The page took and confirmed the 150 gems. I got a series of extra rewards, including 3 spins of the wheel. About 4 hours later went back to play some more, and the Season Pass is no longer activated. Opened an issue with customer service. Referred to the "Appropriate Team to correct the issue." All I could get out of them was to restart the computer, clear the cache, etc. Went through 7 emails and got NO HELP whatsoever. Still have the issue. I am out 150 gems for nothing, and NOBODY in customer service will do anything but report it to the "Appropriate Team to correct the issue." Twice. Still nothing. Still not working.
Not only that, the game reset to the moment I made the purchase, so I lost several levels of successful completion.
This is one of the games where players are constantly pushed to buy, buy, buy. It is not cool to not get what you buy when that happens!!
