Sweet Tooth Town Freezing

Hey there, @juniejnx.

I'd like to look into this for you to see what may be going on with that level for you.

Are there any other levels that you're having this issue with, or is it specifically Ice Cream level 32?

In case the Pogo team requests it, can you share your Pogo Compatibility Tool information for your PC or Mac? If you're on a mobile or tablet instead, just let me know.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

Hey there, @juniejnx. I'm just checking in. Do you still need help? 

One thing that I would recommend if you use a PC or Mac to access Pogo, is to run through our HTML5 troubleshooting. Please give that a try and let me know how it works for you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

Hi there,

Yes, sorry.  I hadn't logged onto Pogo for a couple of days.  Frustrated with the issue.  I'll try the link you provided, but the issue has now occurred on 2 completely separate computers (like not in even in the same house) and yes, the issue so far seems to be specifically on that level only.  None of the other games or levels have given me this issue so far.  I just tried to play again and it froze....again.

Hey there, @juniejnx.

Thanks for the information. Although you did mention it was on multiple machines, if you can share your Pogo Compatibility Tool system information, just for the Pogo team's informational purposes, it would help a lot.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

Been stuck on level 32 for weeks now because the game keeps freezing.  I've complained multiple times.  I've checked the pogo compatibility tool and that's fine.  The game is broken and pogo is just ignoring the complaint. Meanwhile, they had no problem hitting my account for that yearly membership fee.

Hey there, @juniejnx.

I went ahead and merged your new post in with your existing thread so we can keep the troubleshooting in one place.

Are you able to post the results of your Pogo Compatibility Tool here in a reply to the thread? I'll be happy to take a look.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

I have lost a lot of extra plays and many gems.  The game keeps freezing on many different levels and areas.  Cookies, ice cream, and cone.