Forum Discussion

Seasoned Novice

8 months ago

Sweet Tooth Town "Sweet Play"

Freezes whenever I'm 2 - 4 moves away from the end. On top of being a useless feature, it doesn't work properly. Please fix or eliminate completely.

bug

abbycattx

Hero+

8 months ago

melisande17

Hello! Sorry to hear about your game freezing. Have you tried any troubleshooting steps to correct the problem, i.e. logging out clearing your cache and cookies, power cycling and checking for updates on your device and logging back in?

Freezing can often be a symptom of limited available memory (RAM), especially when running browser-based games. Make sure all other websites are closed and Pogo is the only site open, each tab consumes memory — even idle ones.

Please try one of these steps and lets us know how it goes!

melisande17
Seasoned Novice
8 months ago
Have done this multiple times. Never had a problem until the Sweet Play option was introduced. Does not do it in any other mode of Sweet Tooth Town nor any other game on the platform.
- abbycattx
  Hero+
  8 months ago
  melisande17
  We still have the ability to pick a town and play a level individually. Have you tried this option or are you on the same level the Sweet Play button is sending you to, if so, what level is it?
  - melisande17
    Seasoned Novice
    8 months ago
    I am able to play everything else (towns and levels) just fine. It's only the town/level that the Sweet Play sends me to. It's Bakery Level 59.
nmjg194979
Seasoned Novice
6 months ago
HAVE BEEN ON COMPUTERS FOR AROUND 50 YEARS OR SO BEFORE THE INTERNET WAS AROUND. AND SO I REPEATEDLY EVERYDAY AND DURING THE DAY, DO ALL THE ITEMS YOU METIONED. STILL DOES NOT HELP. I ACTUALLY CLEAN ALL THINGS PRIOR TO PLAYING POGO FOR 20 YEARS AND HAVE NEVER HAD THIS REOCCURING PROBLEM. THIS HAS BEEN GOING ON FOR A LONG TIME AND ONLY ON PLAY BUTTON AND NOT ON ANY SWEET TOOTH GAMES.
- nmjg194979
  Seasoned Novice
  6 months ago
  JUST READ QUITE A FEW REPONSES AND SEEMS TO HAPPEN TO QUITE A FEW OTHERS AS WELL FOR MONTHS AND NO REPAIRS DONE????
- abbycattx
  Hero+
  6 months ago
  nmjg194979 and all others
  Hello! Would you kindly reply with the following information:
  Pogo username:
  Device Type:
  OS version:
  Browsers Tested:
  Current Browser Version Number:
  DxDiag File attached: (Yes/No)
  Error messages or exact wording:
  What Level is Freezing:
  Screenshots showing what’s happening:
  What Troubleshooting steps you've already completed:
  
  🦉For any Windows 10 users or those using older systems: Windows 10 is officially reaching its end of support on October 14, 2025. Microsoft will stop releasing security updates, bug fixes, and compatibility patches, which opens the door to a cascade of potential issues that troubleshooting steps will be unable to help or solve.