The posted fixes for Trizzle do not work. I have a new ROG Strix G16 laptop. The Trizzle game will not work on it. When I try to play it, it freezes after I make one move in the game.
It's troublesome that suggested fixes involve turning computer settings on or off to make the game function and turning those same settings on or off to restore the computer to normal functionality after I finish playing Trizzle.
It's also troublesome to see a thread marked SOLVED when it is not. This is the second time I've posted about Trizzle, because the problem with the game still exists.
Hello! Sorry to hear about your loading issues in Trizzle, I understand how frustrating that can be. Currently the game is working as designed on the website itself.
How am I able to play? - different devices configured differently.
"It's troublesome that suggested fixes involve turning computer settings on or off to make the game function"
Adjusting settings isn't a sign that something is wrong. It's simply part of how computers are designed to work. Manufacturers expect users to toggle features depending on what they're doing, whether that's gaming, video editing, browsing, or conserving battery life. That's not a flaw—it's a feature 🙂
Additionally, each game on Pogo is designed differently, with its own compatibility requirements, unique features, and development style. Because the games are created by different developers, they often use different engines, technologies, and designs.
Since Trizzle is loading and playing correctly—the challenge is finding the right configuration for your specific device.
Regarding your ROG Strix G16 specifically: Gaming laptops like yours often have high refresh rate displays (144Hz, 165Hz, or higher) and advanced graphics features that can conflict with browser-based games like Trizzle. Try the hardware acceleration disable option mentioned in the guide—this can be especially relevant for high end gaming GPUs.
In addition to the standard troubleshooting steps, you may need to:
Check your NVIDIA Control Panel (not just Windows Display Settings) and set the refresh rate to 60Hz there as well
Check ROG Armoury Crate software for any gaming display modes that might be overriding your settings
Temporarily disable G-SYNC or Adaptive Sync in NVIDIA Control Panel
Remember to close all Pogo game windows completely before making any display changes, this is a critical step.
It is up to your discretion to make any adjustments on your device, these are simply suggested troubleshooting steps users can try as an option if they run into issues. Because Trizzle is loading and playing as designed on Pogo's end, there isn't a fix that developers can implement—the game is working correctly, so the resolution would come from optimizing device settings for compatibility.
Hope this helps with understanding and if you would like to speak with EA Help privately, open a case and go through troubleshooting steps with them, you can do this by following these steps > [POGO] How to Contact EA Support | EA Forums - 12464874
Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.Latest Activity: 3 hours ago5,119 Posts
