why are my gems disappearing when I log off
my gems are gone and I haven't used them
Forum Discussion
diannar80415 Player_t74qvpsl
Hello! I am sorry to hear about the gem issues. Unfortunately, here in forums they are unable to assist us with gem transactions and specific account issues, however you can contact EA Help and speak with them privately through their secure channels.
To reach EA Help log in with your Pogo credentials, if you need assistance Community Manager EA_Lanna has developed a guide for us here > [POGO] How to Contact EA Support | EA Forums - 12464874
✅Please ensure you have reviewed your Gem Transaction record and have it ready to present to them to explain where the error occurred. We have 2 ways to view our Gem Transaction Record, on Pogo under My Account and on EA Help under Account Information.
I hope that everything turns out well for you. Take Care ☃️
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