why do I not receive points or tokens from my games?

 SEVERAL TIMES I HAVE TRIED TO GET MY TOKENS ADDED TO THE GAME QUINS AQUARIUM I CONTACTED EA GAMES NOT GET A REASON WHY THIS CONTINUES I JUST PURCHASED TOKENS PD FOR TOKENS THEY WENT ON MY HOMEPAGE NOT ON THE GAME THIS CONTINUS TO HAPPEN I PURCHASED THEM FROM THE GAME I WAS PLAYING WHEN I GOT PUT BACK ON THE GAME THERE WAS NO EXTRA BOXS HOWDO I GET THE GEMS I PURCHASED TO GO ONTO THE GAME DO NOT WANT TO KEEP BUYING ONLY TO NOT GET THEM WHERE I WANT THEM ON MY GAME?  my e mail is nathansnanax1@yahoocom