Hi Pogians,
I've good news to share on this front; the loading issues should hopefully now be sorted. Could you take a peek again now and let us know if Word Whomp is loading again for you?
- EA_Lanna
Still not working after your solutions
Community ManagerHi bellabria6,
Thanks for trying to troubleshoot this. I shared this below:
If you've tried each one of the troubleshooting steps and still encounter the loading issues, it'd help to understand more about your setup to offer more tailored suggestions for you. The best way to get us this information would be through attaching your DXDIAG file in a reply. You can follow these steps to get that information for us.
From there, you can click the paperclip icon in your reply to attach the file. Please also copy and paste these questions into your reply and fill out the answers:
- Pogo username:
- Date (approximately) when you first encountered this error:
- Device Type:
- OS version:
- Browsers Tested:
- Current Browser Version Number:
- What Troubleshooting steps you've already completed:
- Any issues with other games:
Once we know more, we’ll do our best to share advice to help you with these loading issues.
Please copy that list into your post, and fill out the answers. The information will help us get a better idea as to what might be happening here for you.
Thanks,
- EA_Lanna
