Wrong purchase with gems
Wrong purchase with gems
Lucky Cat Bingo. I purchased the wrong item with gems. I meant to purchase the extra "Bs" and bought extra tokens in error. Is it possible to get gems reimbursement and return the extra tokens?
Hello and thanks for reaching out, this is a really common question, and you are not alone in asking!
For your privacy and security, any issues related to financial transactions, gems, missing content, or other specific account matters cannot be addressed in forum communities or through social media messages. Please take a moment to log into EA Help with your Pogo credentials and scroll down until you see the Contact Us button to open a case and get this issue resolved here → Pogo – Official EA Help support
Before You Contact EA Help — Have This Ready!
- Email address linked to your EA Pogo Account
- Approximate date this happened
- Error messages or anything unusual (you can upload screenshots when submitting your case)
- Look through your Gem Transaction Record on Pogo for specific dates of purchase.
- EA Help may ask for a "Transaction Number" this can be found in your EA Help account under Order History.
- Further account guidance → Your Pogo & EA Account: How to Verify and Manage Your Information
Hope everything works out for you and Take Care 🌷🐈⬛
