✨Service 2.0 Update - Feedback Thread✨

Why are you not answering our questions regarding how to fix this nightmare?

The developers and all other EA staff are too busy treating us like uneducated children.

WHEN IS THE BACK OUT DEPLOYMENT SCHEDULED FOR THIS DUMPSTER FIRE OF AN "UPDATE"?????

Hi ggsmufazkvbn​, 

It can be tough to find your posts in a mega thread. One way you can keep track of your own posts is through your Forum profile page. To head to your profile:

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Follow those steps and you'll be able to find your posts quickly and easily. 

In the meantime, I've removed the duplicates you've been reposting to limit flooding the discussion with the same post.

Thanks, 

EA_Lanna

How dare you? It’s an utterly disgusting move. Not to mention that the icon you used appears to be exactly the same as the one for the ‘earn X money’ task. “Spend money on services” ~ 20 000. Are you kidding? Try spending 500k because I had to because of your update. Oh and this ij just for my capital city… I don’t want to fix the rest anymore. I’ve completely lost my motivation for the game. 

Well said.  The game is ruined 

terrible! NONE of my services are working even though i have a bigger capacity then demand. The water, the sewage, the electricity…., all of my populations left 

Sigh…..ive been playing this game since may 2015 and have quit twice. Both were a couple years….i dont know if you know this but the people have been leaving more now. It is declining and maybe is why you are constantly changing it now. Idk. And hope you realize people see greed from EA. Money isnt everything yes im sure u need to run a company but what happens when everyone leaves? Anyway i hate the new buttons and layouts of the new menu. Im trying to get used to it….and what im blind? The icons way too big. Also so you saying i get a refund of half the money i spent on my omega services???? And have to start over? Please clarify thanks 

I was living my best life before the new system. Over 6 OOO OOO in bank, 4 regions triving, with my capitale with ove 6 000 000mand 3 over 2 millions. Then… i wake up one day last week with all my regions in distress, loosing millions of citizens. I loose all my money or coins in every sections. Now, im looking at that, ive got millions to invest to come back to what it was. I guess u think about that! Just before christmast! Thanks for your stupid gift. Your about to loose a client. 

To the SimCity BuildIt Development and Support Team,

This is my third communication regarding the destructive impact of the Service 2.0 Update. The situation is no longer a failure of the grace period—it is a complete, unrecoverable collapse of a long-term, high-level city.

The Escalating Crisis and Systemic Damage:

Population Collapse: My population has now plummeted from the initial 7.2 million down to 4.2 million. This is a permanent, irreparable loss of 3 million residents.

Second Service Failure (Water): Following the Power failure (which cost 500K NeoSimoleons), the city is now experiencing a severe Water shortage everywhere. This confirms the new service capacity system has failed across all essential utilities.

Financial Ruin: My daily tax collection has plummeted from over 50,000 Simoleons/day to a catastrophic 20,000 Simoleons/day. I am now unable to generate the basic Simoleons needed to fund essential repair materials.

Expanded Costs: I have now discovered that ControlNet and Drone services are also subject to expensive capacity upgrades, compounding the mandatory NeoSimoleon expenditure far beyond the initial Power fix.
Unrecoverable State: With continuous abandoned buildings, collapsing tax revenue, and successive service failures, the city is now in a state where in-game recovery is impossible without massive, unearned resource injection.

Total Loss Summary:

• Permanent Population Loss: approx 3,000,000
• Forced NeoSimoleon Cost:  500,000 (and climbing)
• Tax Revenue Loss:  30,000  Simoleons per day

Club Impact: This systemic failure makes it impossible for me to lead and contribute to my 18-member Club, threatening player retention and the social aspect of the game.

Demand for Intervention:

I demand immediate, high-level intervention. This is no longer a minor bug—it is an event that has effectively destroyed a meticulously built veteran city.

• Full Restoration: I require the restoration of my city to its pre-update population and tax revenue levels.
• Full Reimbursement: Reimbursement for the 500,000 NeoSimoleons spent and compensation for all lost Simoleons and materials used on repairs.
• Fix or Grandfather: You must either fix this systemic service capacity bug immediately or implement a "grandfather" clause that sets the capacity of all pre-update services to match the city's highest historical demand.

I expect an urgent, substantive response regarding the remediation of this catastrophic game failure.