Forum Discussion

New Ace

1 month ago

Broken Ad Loop - Forge of Empires - Tab S9 FE / Android 16

Im currently experiencing a frustrating issue with a specific advertisement: 'Forge of Empires'. The ad plays until the end, and the 'X' to close it appears after 'Reward Granted'. However, the 'X' ...

New Ace

1 month ago

I have some significant updates based on my technical monitoring and the feedback shared by others in this thread:

1. The 'Healed' Ads (System Fix):

Since fixing a Google Play Store conflict on my device, Hero Wars and Gossip Harbor have reappeared and are now running perfectly. This proves that my device is fully capable of handling well-optimized ads once system conflicts are resolved.

2. The 19% RAM Threshold (Technical Data):

I have been monitoring my RAM during the remaining problematic ads. I’ve noticed a wild fluctuation: the free RAM drops to 19%, then jumps to 27%, and back to 19% in a loop. During this 'RAM-struggle', the UI freezes and the 'X' button becomes unresponsive.

3. Confirmation from the Community:

As reported by other users here in my thread, Shopify and Kingshot are major offenders. The issues are identical: the 'X' button either fails to appear or doesn'treact at all. This confirms the problem is not isolated to my hardware but lies within the ad-containers themselves.

4. Current 'Problem-List' for Android 16 / General UI:

Temu (Waia): Triggers the 19% RAM drop immediately.
Vined / Vinted.de: Consistently freezes the interface.
Kinghot: Unresponsive 'X' (Confirmed by multiple users).
Shopify: Missing or non-functional close button (Confirmed by multiple users).

Conclusion: It is clearly an optimization failure between these 'heavy' third-party ad-containers and the game's memory management. We need the developers tolook into how these specific providers (especially Temu and Shopify) interact with the game's UI overlayI

EA_Lanna
Community Manager
1 month ago
Hi Bergfels,

When this crops up again for you in-game, could you pop up a screenshot of what you're seeing and share it here with us? I'll pass it on to pop this on the teams radar.

- EA_Lanna
- Bergfels
  New Ace
  1 month ago
  Hi EA Lanna,
  Ithank you for the follow-up. I have attached the requested screenshots of the DJI Avata 360 ad.
  I want to clarify a specific point: I can see the 'X' button, but it is completely unresponsive. When I tap it, nothing happens. The ad effectively freezes the UI, /forcing me to restart the game to continue.
  I’ve attached two versions of the screenshot:
  1. With RAM Monitor: This clearly shows the high memory load during this specific ad.
  2. Standard View: Showing the ad and the 'X' button that fails to close the window.
  
  This confirms it is a functional freeze caused by these specific 'heavy' ads interacting with the game's RAM management. Please forward these to the technical team so they can investigate the interaction between these ad-scripts and the game's UI responsiveness.
  Thank you Ifor your help!