Forum Discussion
Update & Further Technical Details on the 3-Step Sequence:
After further testing and observing the exact sequence during the first failed attempt, here is a more precise breakdown of what happens under the hood and why this is a server-side timeout issue:
Detailed 3-Step Sequence during Attempt 1:
- Blueprint Credit (Succeeds): The blueprints earned for completing the submission are processed and credited immediately to the player account.
- City Layout Upload & Sync (Times Out): The UI displays "Uploading design", followed by "Returning to Capital City" for a few seconds. Only after this delay does the error message pop up stating the upload failed, accompanied by the "Try Again" button. This sequence proves the server-side handshake times out while attempting to finalize layout synchronization with the active Leaderboard database.
- Inventory Return & Reset (Safety Hold / Blocked): Because Step 2 fails, the inventory return process is safely held back. When returned to the design city via "Try Again", the map and all placed assets remain completely intact and unchanged—as if no upload had taken place yet.
Why Attempt 2 Succeeds Immediately:
Since Step 1 (Blueprint credit) was already processed during Attempt 1, Attempt 2 only needs to process Step 2 (Layout Sync). With less data processing required, the handshake completes comfortably within the current timeout limit.
Additional Note / Potential Risk:
I have always clicked "Try Again" immediately, which successfully completed the upload on the second attempt. While I have not tested what happens if a player cancels out or closes the app at this error screen, it is very likely that the design city would be permanently lost and there is no Option to get back i to the design city
Suggested Fix for EA Developers:
- Immediate Quick-Fix: Temporarily increase the client/server timeout limit for Design Challenge submissions so the connection does not drop while waiting for the Leaderboard database response.
- Permanent Fix: Optimize database indexing and queue handling for active Leaderboards during layout uploads.
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