Fully Spooky Offer & Ghost Essence Offer NOT WORKING

Anyone else having a problem purchasing the Fully Spooky Offer for $19.99  (which should give you 18,000 Ghost Essence Tokens & 10,000 Creep Tokens)..you can do it up to 5 times…I clicked on it AND bought it TWICE (I wasn’t paying attention and didn’t realize that it is really linked to the Medium 2021 Pack…which is some SimCash and the Joya No Kane Building)…The Ghost Essence Offer for $14.99 (which should give you 14,000 Ghost Essence tokens) is linked to something called Large Camping Offer.  

The only one that is linked correctly is the Creep Token offerwhich is supposed to give you 4500 creep tokens for $9.99

I tried to complain to customer service in the game to alert them that the links are broken and do not go to the correct reward but those customer service reps apparently don’t read anything but they just asked me for proof purchase.   

Any suggestions on who to complain to? I tried to gather and get all the buildings which I’m not sure is going to happen without periodically purchasing these rewards.