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dderamo000's avatar
dderamo000
New Novice
5 months ago

Fully Spooky Offer & Ghost Essence Offer NOT WORKING

Anyone else having a problem purchasing the Fully Spooky Offer for $19.99  (which should give you 18,000 Ghost Essence Tokens & 10,000 Creep Tokens)..you can do it up to 5 times…I clicked on it AND bought it TWICE (I wasn’t paying attention and didn’t realize that it is really linked to the Medium 2021 Pack…which is some SimCash and the Joya No Kane Building)…The Ghost Essence Offer for $14.99 (which should give you 14,000 Ghost Essence tokens) is linked to something called Large Camping Offer.  

The only one that is linked correctly is the Creep Token offerwhich is supposed to give you 4500 creep tokens for $9.99

I tried to complain to customer service in the game to alert them that the links are broken and do not go to the correct reward but those customer service reps apparently don’t read anything but they just asked me for proof purchase.   

Any suggestions on who to complain to? I tried to gather and get all the buildings which I’m not sure is going to happen without periodically purchasing these rewards.

bug
ios
technical issues

3 Replies

  • Angelus196's avatar
    Angelus196
    New Novice
    5 months ago

    Honestly customer services will get you no where. 
    However, perhaps try stating publicly on their social media feeds such as on X, FB. The horror of a disgruntled player for all to see may make them assist.

    Or they’ll just keep finding a reason to give you the run around via Customer Services. It’s a disgrace. 

    There is a EA help X account too where you can also state the **bleep** up with the links.

    (you’re probably going to be told to go to your App Store host for a refund - who will then tell you that it’s the remit of EA. Who will then ask you for all the same stuff they asked for in prior messages where they ignored you!)

    Good luck. I want to hope you will be assisted properly! 

  • dderamo000's avatar
    dderamo000
    New Novice
    4 months ago

    Thank you!  Let me try the “blow it up on social media” route…have a nice day and thanks for the reply. 

  • m652i346ez0m's avatar
    m652i346ez0m
    Seasoned Ace
    4 months ago

    There is no such thing as “Customer Service” you are talking to a robot!

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