Mayor's Pass (Super Service 3).

*snip*

Hello, since my English isn't very good, I'll explain my problem in Chinese and use Google Translate to translate it. I'm a new player, and my problem is with the current Mayor's Pass (Super Service 3). I'm currently at level 38, but my level has stopped increasing before the weekly cap. I'm not sure if it's because I haven't spent money to use the premium Mayor's Pass. I've checked other players' levels, and they're all stuck at level 38, while one player using the premium Mayor's Pass is at level 45. I hope this issue can be resolved or the reason explained as soon as possible, as there are only two days and 14 hours left in this event. Thank you.

(CM: Edited to remove additional language. Please post in the language of the board.)