Paid for a bundle of the service special on EA but lost it after one use

I checked multiple times, restarted my app, checked on my phone & iPad separately- to no avail. I paid for it bc i bought this Thursday & it was all there. Was gonna use it in one of my cities but I ended up using it for that design challenge so I could get the prettier roads for my design entrance. So frustrating I sent an email to EA for help but haven’t heard back just yet.