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Anonymous's avatar
Anonymous
10 years ago

Probem with saved city - just dissapired!

Hey.

I've got little problem with my saved city ... 

I was playing with my brother on the same device. Yesterday after reloging on my account , i've got d/c by my internet. After i log on via Facebook i saw city just from tutorial! I can't get back my city, becaouse all the time i see that new one - same was to my brother - he lost his city!.

I wrote to support but they tell me about unistalling game etc. and that didnt work. I clear cache on application, deleted it from facebook account and still nothing.

Anyone got some issue about that problem? Or maybe someone got the same problem and he solved it !

Please help me, coz i lost month of playing ...

Cheers!!

12 Replies

  • SurlyCodger's avatar
    SurlyCodger
    10 years ago
    Have you actually played through the tutorial? You should be able to sign back in and retrieve your old city once you do so.
  • Anonymous's avatar
    Anonymous
    10 years ago

    Yeah, i did tutorial allready, but when i try to log on my fb account - my city is the same like in tutorial... with lvl 1 and 3 buildings... 

    Even if i log on another device, got that "new" city ... not my old.

  • SurlyCodger's avatar
    SurlyCodger
    10 years ago

    In that case, unless someone else on this board knows a work-around, I'd get back in touch with support and tell them that what they suggested didn't solve your problem and see what they suggest next.

  • Anonymous's avatar
    Anonymous
    10 years ago
    I want answers. I just had the same thing happen to me. My game is an older version, from like a month ago. Who can I call so they can restore the correct city?

    I'm fuming. I'm in level 30 something and back to level 29. I had 14 keys and now I have 11 but I had used those 11 so I'm down over a dozen keys. I had over 300K. I had tons of parks. I had more storage. I want all my stuff back. What is the customer support number?
  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    10 years ago

    To reach support, open the app, click on settings, contact them through there. There is no number. You will send them an email, they send you an email wanting more information.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yeah, but support all the time try to tell me about connect via social network ... they dont understand im doing that all the time , and my 44 lvl city restored to lvl 1 ... wtf is wrong with that ...

  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    10 years ago

    Well if you connect through Facebook, game center or google play, try uninstalling the app, restart your device, reinstall the app, play through the tutorial and see if your town comes up. Other then that, you will need to contact support. Players can only help so far until support needs to be contacted. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    I've done all that you guyz say, but nothing.

    My friends see 2 cities ... My main - lvl 45 and lvl 1 ... with the same name.  It's seem that older city was replaced with that one from tutorial... 

    So ... it's possible to delete that new one, so my main will return ? Any  ideas?

  • Anonymous's avatar
    Anonymous
    10 years ago

    The same thing happened to me at level 34. My city disappeared, but I was able to get it fixed!

    Uninstalling and reinstalling/completing the tutorial didn't work. I had to contact customer support, and they contacted one of their "experts" who then went on the server and manually restored it to where I was before. 

    So contact support, and let them know you need to speak with one of their "experts" because you did all the troubleshooting and it didn't work. They'll fix it!

    *Mark as solved, as this is the only solution.

  • Anonymous's avatar
    Anonymous
    10 years ago

    The same thing happened to me, and I was at level 34, but I was able to get it fixed!  If you did the troubleshooting and it didn't work. Contact customer support and ask to have one of their "experts" email you. They will have to manually restore your city using their server, but they can do it.

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