Forum Discussion

n89wbn8ov2i2's avatar
13 days ago

SuperSim E5 and terrible game support

In the May 2005, due to a game bug, during one of the 4 weeks I only had 9 cards for the SuperSim E5 train instead of 10. The problem was widespread, players from fan communities advised me to write to support because they were credited with the missing card. I have been writing to support for 2 months now, creating a new request every week. Support does not want to solve my issue, writes unsubscribes. I feel like I'm talking to a GPT chat.

I sent screenshots, described the problem, no one wants to solve anything. In the last requests on the screenshot it is shown that I have 39 cards, support writes 29. I gave the game 1 point in playmarket, wrote about support.More than 40 people supported the review - this means that there is a problem I don't understand the double standards. Why did some players get cards,  and I don't get . The support don't  want to do anything to solve my problem!

I would like to write a complaint about the support service - this is the first time in games I encounter such a terrible, talentless and disgusting support. All desire to play disappears

I really want the missing card  and compensation(50000 railroad sim, 1000 simcash) to be issued.

8 Replies

  • n89wbn8ov2i2's avatar
    n89wbn8ov2i2
    7 days ago

    I don't understand what they are doing. They answer in 48-72 hours. I just feel like the answers are written by ChatGPT

  • mrjj222's avatar
    mrjj222
    Rising Adventurer
    8 days ago

    sorry can't help you, but I pretty much agree with your comments. If you are a single player with this problem, now that most of the others were satisfied, you're kind of left in the dark.  I've been barking about train bridges not connecting. An issue known about from the onset of the trains. Still have not gotten it fixed.  Just play on my friend, or quit like many others are doing.

  • My issue has not been resolved for over 2 months. Support refuses, the forum is silent. Is support always this terrible in this game? Why did other players get a card right away, but I can't get one for 2 months? Your support is horrible, disgusting and useless and doesn't want to do anything

  • n89wbn8ov2i2's avatar
    n89wbn8ov2i2
    11 days ago

    This is the first time I encounter such useless and disgusting support. They don't even read the request, they just write a template response.

  • I agree their support is useless… I’ve gotten no help with my issue as well, they basically told me to post here and try to get support from my community. What a joke. 

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