When will EA fix the Services Capacity issue?

I’ve read the forums and confirmed my services like Power and Water are configured correctly, connected and have more than enough capacity.  Yet many of my buildings are marked as not having power and water, and this has a highly negative impact on game-play.  I’ve wasted simoleans and neo-simoleans on upgrades to try and resolve this, how will you refund me given these non-stop offers you post for me to spend actual money on them?

Based on the forums this is a game-wide impact and not just a single-under or small-user error.  Please let us know EA timing to resolve this defect and provide refunds for our game spend.