SimCity 2013 Complete Edition Problems

Question

Hello, today i bought (got it for my birthday via key) SimCity 2013 Complete Edition. The first problem is that in library it shows as SimCity without the Complete Edition. I dont know if thats normal.

Next problem is that when i click on the game page, it says Standard Edition owned.

It should say that i own Complete Edition. Another issue is that it shows me that i can buy Cities of Tomorrow, but if i click on manage addons it shows me that i own it.

Also, if i click on purchase different edition it says that i own standard edition, and that i can buy Complete Edition.

Can anyone help me please?

barmatushechka · Answer

@drPatrikKing No, its not normal, and I have the same problem as you, I also recently bought an activation key for this game for my parent as a gift.
There seems to be no way to fix this, only the support service may be able to fix this problem, but they also don’t do anything concrete or don’t want to do anything.

If you bought an activation key for this game from a third-party retailer, like me, then most likely they will not help you, the support team cannot offer anything specific, and it seems that they will not be able to.
I have been communicating with the support service for three days now, and I am very unhappy with the way they are solving my problem.

barmatushechka · Answer

@drPatrikKingtry to write reply for this topic https://answers.ea.com/t5/Bug-Reports-Technical-Issues/AWARE-OUTAGE-Missing-EA-Bought-Games-DLCs-in-EA-app-Library-Feb/td-p/13454449/jump-to/first-unread-message
You have the same situation as me, there is seems a bug in EA App whith EA cannot find and fix, yet.

barmatushechka · Answer

@drPatrikKing Have you found a solution to your problem?

imagiant1 · Answer

I noticed the same on my account. When I check what DLC I have, it 's all there and when I load the game, it's all there. So I've left it alone.

barmatushechka · Answer

@ImAGiant1 Can you check if you have The Heroes And Villains set in your game?

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SimCity 2013 Complete Edition Problems

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