Friends can’t complete tutorial

So my two friends are having different issues , one the game is telling him to open the first skate shop but when he tried to open it , it says it’s locked and he can’t open the Map either , and my other friend got stuck on a loading screen after the first fast travel so he restarted his game and it won’t let him fast travel even though the game is telling him to and he can’t open the map either , They both tried restarting their games and it’s changed nothing. Any thoughts or suggestions ?