Skate 4

I just started playing the new skate game and right after the tutorial it told me to go to the extravert to level up when I went there it showed an error message when I tried again it was locked and I tried to reset the game progress and delete it and then download it again but my character returns to the same position ,It shows as if I don’t have a level at all and the game “bot” repeats the same thing “go collect your thank you gift” if I remember correctly. I know it’s just early access but I haven’t seen it happen to anyone and one more thing in the left side of the screen where the mission are it reads “go to extravert to level up. I will attach a picture of my screen if someone can help me out I will appreciate it.