How frustrating...
How did you contact EA support? Have you tried chat (available certain hours)?
I both put in support requests for the issue, and used their live chat service, and every single time, they just said that they did not know how to fix the problem, and they would refer me to whatever other service, to which I'd never hear back from
they would refer me to whatever other service
What service(s)?
Where did you buy the game from?
My apologies, I meant like different departments within EA, it would first be tech support, then I’d get redirected to at least 2 different technicians, then I was once connected to the financial support which was weird. I bought the game directly from EA
They would only transfer you to financial support if you requested a refund, which needs to be done within 24 hours of first starting the game, since we're outside the 30 day release date.
If you want to get the issue resolved, you need to stay on with someone in tech support.
I never had requested a refund, yet I think they differed me to that department, but regardless to say, EA support was not able to help at all either
Like most tech support, the quality of EA tech support depends on the technician you spoke with. Try getting ahold of someone else, assuming, of course, you are doing everything they are telling you to do.
You very likely have a connection issue, not an overall Windows issue. However, if you have some time, you can do that Windows reinstall, as it will likely clear out some other garbage that's been accumulating over the years.
I have already spoken to now 5 technicians and they all have said they are unable to fix the issue, even with my following their every word.
I think I might cave in and just try to reinstall windows. Thank you so much for the help, I seriously appreciate it so much!
