Forum Discussion

8 years ago

Game keeps crashing when playing Hero Showdown

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug When I play the new Hero Showdown mode, my game crashes whithout any error message and I'm then back on my desktop. It occurs in the Hero selection screen (I only got to play as light side heroes, so I don't know if it would occur with vilains as well), either after a couple of rounds or even while waiting for other players to join. It is very anoying, I didn't even manage to finish a game of Hero Showdown yet.
What is your gamertag/PSN ID/EA Account name?
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/16/2018
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Heroes vs. Villains
What is your time zone?
Steps: How can we find the bug ourselves? - Play Hero Showdown - Wait in Hero selection screen after a few moments
What happens when the bug occurs? When I'm in the Hero selection screen, sometimes before the game has even began, sometimes after a few rounds.
What do you expect to see?
Please select your region Europe
AMD or Nvidia Model Number Nvidia GTX1080

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When I play the new Hero Showdown mode, my game crashes whithout any error message and I'm then back on my desktop. It occurs in the Hero selection screen (I only got to play as light side heroes, so I don't know if it would occur with vilains as well), either after a couple of rounds or even while waiting for other players to join.

It is very anoying, I didn't even manage to finish a game of Hero Showdown yet.

115 Replies

EA_Atic
DICE Team
8 years ago
Hey @AGI27 thanks for the report and information!

Can you upload a dxdiag to us so we can see what hardware and drivers you are using.

How to do a dxdiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

/Atic
AGI27
8 years ago
There it is.
And it also happens when playing villains.
DxDiag.txt92 KB
EA_Atic
DICE Team
8 years ago
Hey @AGI27 Thanks for the Dxdiag!

Everything looks okay there. 🙂 Try to do a clean boot to see if there any programs messing with SWBF2.

How to clean boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

/Atic
PleaseClap69
8 years ago
I'm also suffering from this issue. It seems to be linked to interacting with the menu, particularly the star card changer. I also had it happen when I opened chat once. Managed to sit through a couple of rounds without it happening by just selecting my hero and waiting. The above solution failed to remedy the problem.
DxDiag.txt95 KB
PleaseClap69
8 years ago
Just fixed the issue by turning off DX12 in the video settings
serindaelderwoo
8 years ago
Its not a fix to turn something off that should work fine with the game, its at best just a fast workaround.
Julybil
8 years ago
My game crashed also in the middle of a hero showdown match, however I did receive an error message. The fatal error message can be seen in my screenshot. I do not know what made my game crash, but I suspect it has something to do with DirectX or Nvidia drivers, that are both up-to-date.
EA_Atic
DICE Team
8 years ago
Hey, @Julybil try to do a clean reinstall of the GPU drivers and see if it happens again.

/Atic
Julybil
8 years ago
@EA_Atic Even after a clean reinstall of my GPU drivers the game still crashes.
Julybil
8 years ago
@EA_Atic even after running Origin as administrator and clearing the Origin cache the game still crashes.