Loading in game glitch

This is interesting because I play on Xbox and couldn't get into the game for ages, then was told to go to manage game and add-ons --> saved data --> delete the saved data everywhere under my username. I got onto the game but a similar thing happened to you where I had to re-equip all my star cards and cosmetics and reaccept terms and conditions. Could it be something is deleting your data?

Hey there, I'm sorry to hear about that. There are a couple of steps you can try to fix this: 

1. Make sure you have the latest software update.
2. Restart your console.
3. Perform a power cycle.
4. Unplug any devices attached to the USB slot.
5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
6. Clear the MAC Address.
   • From the Xbox dashboard, click Settings, then go to All Settings.
   • Go to Network, then Network Settings.
   • Click Advanced Settings, then Alternate MAC address.
   • Select Clear, then restart your Xbox.
7. Delete the local saved data.

I hope this helps.