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dxtrl's avatar
dxtrl
Newcomer
13 days ago

Loading in game glitch

I have a glitch on my xbox account where everytime I load up BF2, it treats me like I'm playing the game for the first time. Meaning, when I want to play the game, I have to accept the terms and conditions and I have to put back all my settings, all my cards, all my cosmetics etc. while it keeps showing me tutorials explaining what those things are (like what the cards are and how they work). The game saves my core progress (milestones, credits, experience, etc.), but it doesn't save my personal settings and customizations. This has been happening since the 26th of july 2023, when the servers were shut down for a couple of hours, and it happens every single time I load up the game (I have to do all of the things I have mentioned before everytime I play the game). Is there anyone else with this problem?

bug
technical issues
xbox

2 Replies

  • The_L527's avatar
    The_L527
    Rising Rookie
    6 days ago

    This is interesting because I play on Xbox and couldn't get into the game for ages, then was told to go to manage game and add-ons --> saved data --> delete the saved data everywhere under my username. I got onto the game but a similar thing happened to you where I had to re-equip all my star cards and cosmetics and reaccept terms and conditions. Could it be something is deleting your data?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey there, I'm sorry to hear about that. There are a couple of steps you can try to fix this: 

    1. Make sure you have the latest software update.
    2. Restart your console.
    3. Perform a power cycle.
    4. Unplug any devices attached to the USB slot.
    5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
    6. Clear the MAC Address.
      • From the Xbox dashboard, click Settings, then go to All Settings.
      • Go to Network, then Network Settings.
      • Click Advanced Settings, then Alternate MAC address.
      • Select Clear, then restart your Xbox.
    7. Delete the local saved data.

    I hope this helps.

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