Re: FPS drops after Felucia update (SWBF2)

Hey @officernickwilde  @Skewbinston  @Anaesthetic_UK´, 

We have a list of recommended troubleshooting you can try to solve any performance that you may have. I highly recommend that you try these items out before posting as we will ask you to do this list.

Here is troubleshooting list you can try to get better performance (it’s not guaranteed to work for everyone):

• Tried different graphical settings in the game.
• Use DX 11 if you are using DX 12.
• Run Ccleaner.
  • How to use Ccleaner: https://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues/
• GPU drivers reinstalled.
• Make sure that all of your drivers are up to date.
• Make sure that windows is up to date.
• Clean boot the PC.
  • How to Clean boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
• Turn off Origin in-game.
• Turn off any overlay system and programs.
• Turn of Xbox game bar in windows.
• Run Origin and SWBF as admin.
• Add SWBF2 as an exception to any anti-virus/firewall
• Turn off anti-virus/firewall
• Removed SWBF2 exe and then run repair in Origin.
• Remove the SWBF2 document folder in documents and then turn off Origin cloud sync for SWBF2. (it removes settings and it removes the single player and arcade progression)
• Try to do a manual uninstall of Origin.
  • Click on the hard way: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
• Reinstall Star Wars: Battlefront 2.
• Try a new windows account with admin priviliges.

If you have network issues follow our network troubleshooting guide.

• Network troubleshooting guide: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

If non of the troubleshooting did not work can you upload a dxdiag. 

The information we need:

• We need a Dxdiag from you to see what drivers and hardware you are using.
• What troubleshooting steps have you done to try to solve the performance issue you had with SWBF2?

Thanks for understanding and lets see what we can do to solve the performance issues for you. 🙂

/Atic 

I have 1060 6gb too and have the same FPS drop. I've tried latest drivers and most of the check list above. There's got to be a bug somewhere

@EA_Atic

@EA_Atic I have the same issue. Before the update I had arround 40-60 fps and now i have 15-30. All drivers are up to date. 

I have a better idea.  Why doesn't EA/DICE fix this broken mess of a patch.  I'm getting around 20 fps down from over 100 on a 2080.  Did anyone test this update b4 they pushed it out?

@Mr_Fulgore  : it s very strange u have the same behaviour on CoD 2019 : I tried it yesterday and the game is perfectly smooth with RTX enabled.

asbolutely no problem , unlike swbf2 since last update ☹️

My win 10 is perfectly uptodate and BFV works perfectly too on my rig with dx12 , so I dont think it s an issue with win10 update/dx12 and the game.

I had the issue since the last update swbf2 wednesday , so definetly it s an issue with this update I think.

Hi @cyberfredcobra 

Indeed , only my dx12 games had issues it seems, and that weird behavour off my gpu, thats why i was thinking about a windows 10 update,don't forget i was running allready on insider build 1909, expexted for public in november,

To be sure i did the drastic step, clean install win 10 1809, fired up call of duty 2019, problem directly solved

And indeed even with Raytracing on and multiplayer the game plays very smooth, avg 110 with graph settings on max

Will attach the before and after

Wil today also install back battlefront 2 and keep y'all posted....

Hi Mr_fulgore, I underdstand ,but I think my problem is different.

Swbf2 is not freezing, or hangs or shutdown  in dx12 mode, it s the FPS was very very slow : at the beginning it s ok but after one or two min, I ve massive loss if fps !

Just unplayable ☹️

I ve never had this problem before the last update ☹️

Hi Cyberfredcobra,

i just did a few rounds on battlefront and dx12, had no issues anymore after that drastic step off clean install windows , BUT it is still a lower performance in fps , between dx11 and 12 i have average of 50 fps difference , going back to start menu , now dips to 45 fps, instead of that crawling 8 fps

at least my call of duty runs now great 🙂

i hope they fix it soon, as i can't say now the root caused it, i know it played good but i never used dx12 before, just noticed last days with new patch that game was not playing well

Same here.... game is unplayable.

I have i-8700k with 32GB RAM  3200, 2TB SSD M.2, RTX 2080. Running at ultra-wide 1440p. Was playing fine before update... and now averaging 10FPS ...

Same here, I never had problems before, but with DX12 it is significantly lower - 15-20FPS (99% utilization), vs beautifully flawless at 60FPS in DX 11 (77% utilization). I'm using an RTX 2060 with i7 8700K

Yeah, its broken... not sure how long it will take them to resolve it... till then I keep myself busy with Modern Warfare

Hey  tested the game today and facing the same problem! I was able to run this game at Dx 12 at 4k whit a 60fps! whit my rtx 2080Ti now i am not able to keep 40 fps in game and it using all my GPU memory ! what a heck is going on :O

I found the problem for me at least. There is a memory leack somwhere that is utilizing all 11gb of my gpus vram

---

@TantivOdessa wrote:

I found the problem for me at least. There is a memory leack somwhere that is utilizing all 11gb of my gpus vram

---

@TantivOdessa 

Glad to hear you were able to locate the source. Did you run a memory test?

@EA_BlueberryThanks to @TantivOdessa I noticed I'm having the same issue! It's using all 6gb on my rtx 2060. here's a screenshot https://i.imgur.com/eV7WBxT.jpg
I have run memory test before with no issues and SWBF2 is the only game thats using all my VRAM

quick edit: ive done all the steps suggested in the beginning of this topic. The only thing I can think of that I could do is reinstall Windows in case a windows update is causing this. But that's a bit too much... Also in that screenshot I disabled Ambient Occlusion and TAA to see if I'd gain any performance. In the main menu I get around 30-40 fps with crazy stuttering. In game, specially where there are reflections on the floor and walls, it drops to 20 fps.

@EA_Blueberry My memory itself shows no issues. No matter how far down I turn down the settings and textures it uses all of the vram. i have only tested this in Felucia. I got so frustrated i didnt see if it happened on any other map.

@robert_29575  Never fixed it. Nothing I can do. Its a problem in game code somewhere.

HERE MY FPS DIAGRAM ....

Same problem as everyone else with my RTX 2070. It uses all my VRAM.. Heck it even uses 12 gigs of my system ram as well. Went from able to play smoothly at 1440p to impossible to play on DX12. Disabling DX12 completely fixes it but it doesn't look as good obviously. I did notice that before when it would optimize shaders at launch it would take a good 30-45 seconds or so. Now it's nearly instant (With DX12 and unplayable).. Don't know if that has any affect.

Thank for the info everyone, will be passing that along to the team. Good news is that they've made some progress around this and hoping to see some positive results in a future update.