Community Admin

Re: PS4 - SWBF2 no deluxe item and purchased crystals

@nwmilk Hi, did you order a physical or digital version? If you ordered a digital version please reach out to Playstation support.

If you ordered a Physical copy it should come with a slip of paper which contains your code. Redeem this on the store and you should get your content.

Here's an image of what the code slip should look like:

8 Replies

Anonymous
8 years ago
Approved
I got the digital version just like a group of my fds who did the same and none of us received anything.

I believed the money go to EA instead of sony, so I will be happier if you could give me a link of how to follow up instead of saying go to Sony directly.
EA_David
Community Admin
8 years ago
@nwmilk Thank you for the extra info.

Can I check if you have anything additional that's available to download through the PS4 Addon menu?

Can I also check what region you're in? I know some users in APAC regions are affected by a Deluxe content issue.

As for getting this resolved, please reach out to support. They can investigate and get this cleared up for you.

https://help.ea.com/en-us/help/faq/contact-ea-help/
Anonymous
8 years ago
Approved
I think I am one of the effected customers in apac regions, how can you solve this problem?
Anonymous
8 years ago
Approved
I am one of the APAC users who didnt receive the deluxe item. No add-on is available other than crystals and beginning pack (which a fd of mine bought but didnt receive as well).

Since those who bought the CD had already got the loot via a redeem code, is it possible for EA to send the digital buyer a code to redeem by email instead of bouncing back and forth between EA and Play Station?

I know either one of you if not both did something wrong to cause this, and certainly not us as customer, do think of a solution which is more friendly to us (I dont mind getting extra reward to compensate our delay)
Anonymous
8 years ago
Approved
I used the code on the 14th but nothing has happened even when I checked my transaction history and saw it had been acceptedI am in the UK and would not mind if a compensation for the delay is provided
MacMLJ
8 years ago
@Kofdoggaming wrote:
I used the code on the 14th but nothing has happened I am in the UK and would not mind if a compensation for the delay is provided
I redeemed on the 15th and got no "download" option that usually appears.
I have no extra in-game content and, although the transaction (for STAR WARS Battlefront II: Deluxe - Upgrade ( 1 ) £0.00) shows up on my account, no download is available to check or retry.
If there's compensation for the delay I'd be interested too
Anonymous
8 years ago
Approved
Hi, where can we find more information on the APAC deluxe content issues? I have redeemed the deluxe edition codes and the yoda code in PSN store and no crates have appeared. I tried restarting the game, restarting the PS4, was waiting on EA support chat for almost an hour until I decided to delete the game and reinstall. Currently waiting for the updates to redownload
Anonymous
8 years ago
Approved
I tried that, after hours to wait for the download again, u will be disappointed.