I have the issue as well (since at least 4-5 days ago) on Xbox One. Trying to upgrade Officer cards having reached level 10. The prerequisites are both checked by the upgrade button is greyed out.
I also have the issue of being unable to claim rewards that is identified in another thread.
All of these occurred since reaching level 10.
Community Admin@AtomicRedStar @ThunorX Hey, can I check what rank you are? If you gain one player rank are you then able to make the upgrade?
@EA_David, Is there any upgrade in sight for the rest of us? Or are we going to patiently wait for months with no word from EA?
I wasn't taking shots at @EA_David. I thought my preceding sentence indicated that I was speaking about EA's response as a whole, and not David as an individual. I was inquiring as to whether EA could resolve the matter soon or, in the alternative, whether the bug is so embedded in deep code that we won't hear about a fix for an extended period of time. However, I could have been more clear.
I could really use this fix. Not being able to upgrade is the equivalent of progression blocking due to the fact that there is no tier matchmaking. Card levels are life. So it's a bit of a big deal.
Hey @EA_David, I have a bad working theory as to the source of the bug, and how it's related to the 'REWARDS' bug. Other players may need to confirm. I noticed this started happening after I achieved the 'PLAYED THEM ALL' Career reward. That "locked" my ability to claim additional career rewards as well as upgrading cards. Since PLAYED THEM ALL's rewards are meant to be crystals, and crystals are no longer in-game currency, could that be what is causing the issues? Arcade rewards are still unlocking normally. Take a look at it, I have a good feeling that could be the source of these server sync issues since it's pointing to a reward (crystals) that is no longer valid in the game.
One more update, I leveled up to 11, but same issue. I still can't upgrade, which is making me suck even more than usual. I need all the help I can get. Any assistance would be most welcome.
