Forum Discussion
40 Replies
I have ordered it by amazon in juli! I have seen, that problem would come, have written to amazon, playstation support and ea. until now nooooo help at all. only "good wishes".
- ApprovedAnonymous8 years ago
I also ordered back in July then and got my code about two weeks - ago for PS4 - Nothing.
This is what it says on the troubleshooting thing for the beta
If you didn’t pre-order, or if you pre-ordered less than 3 days before beta early access started, you can join the Beta when it opens to everyone on October 6.
- ApprovedAnonymous8 years ago
I pre ordered back in April after the first trailer and I got my code from Amazon 1 week ago for the ps store and I redeemed it before October 1st but I can't download it in the store. It says that I don't own the game. (I'm from Germany)
@NurderOFC1901EV yeah that's the same problem i'm having, hopefully it's fixed soon...
- EA_David8 years ago
Community Admin
Hi guys, I've gotten some updates on this, I'll just paste in the info I have.
Xbox One: Some users have found that their pre-order codes won't work, and appear as invalid. We are investigating this, so please just hold onto your codes for now.
PS4: Pre-order codes can be redeemed but don't give access to the Beta. We are investigating this and you don't need a new code.
Origin: Some users who pre-ordered from the store during a certain period might not have automatically gotten in. If you have a pre-order from before October 2nd but don't have access, please email support using the steps here: https://help.ea.com/en-us/help/star-wars/star-wars-battlefront-ii/star-wars-battlefront-ii-beta-trou...
Thank you for your patience, we hope to have an update soon. - ApprovedAnonymous8 years ago
It accepts my code from Amazon - says it's redeemed and nothing happens! ☹️ . PS4 . Please turn up the bandwidth EA
- ApprovedAnonymous8 years ago
I purchased from jbhifi. When entering my code on Xbox one, the error message is:
check the instructions that came with your code. You might need to redeem it on a different web page
ive got a very unhappy boy at home
Same to me. ☹️
- ApprovedAnonymous8 years ago
exact same problem with the" check the instructions error" typed the code gamestop gave me on my receipt when I pre ordered bf2
I have the same! but I redeemed the code yesterday...
- ApprovedAnonymous8 years ago
I don't get the email option as I am from Australia, what am I to do?
I'm PC.
- EA_David8 years ago
Community Admin
@ItsMeSaverio That's interesting, thank you for the useful data. As for getting a code, you should just be able to change the region in the top right of the page to the US, then follow the steps again.
@FMAChet There are currently issues with redeemed codes on PS4. Codes go in fine but then the Beta can't be downloaded. This is known about and is being investigated.
Thanks. - Who'd be a community manager on a day like this? Thanks for keeping us informed.
- ApprovedAnonymous8 years ago
Thanks for the quick reply @EA_David, I have changed the region to US and still get the same results. Would you suggest a VPN?
I guess when you will fix it it will appear in library ? [ps4]
- ApprovedAnonymous8 years ago
@EA_David your the man keep up the good work
Thanks you @EA_David that is exactly what i am experiencing now ojn PS4!
I believe that they have wrongly associted the actual game as a prerequisite as that's what it says as a reason for not being able to download/purchase beta.
Location: Australia
I just got two codes from you via email but none worked it just says it may no longer be valid...
however, thh very first one I got from EB Games Australia it does show in my PS4 Settings, Account Management, Account Information, under Services List as Star Wars Battlefront II Multiplayer Beta. However, when I go to PS Store and browse to the Beta it shows "Not Available for purchase" and if I click "Tell me More" it shows "You are not able to purchase this product for the following reason(s): You do not own Star Wars Battlefront II"
but as mentioned, under PS4 Services List I get this:Star Wars(TM) Battlefront(TM) II
STAR WARS(TM) Battlefront(TM) II Multiplayer Beta
Yoda's Epic Lightsaber MasteryPlease inform us here as sson as you guys resolve that since early access is going to lose its meaning soon... we still need to download it and thinking AU internet speeds, that might take exactly until open Beta starts ☹️
Thanks in advance!
Selt
- To be honest, EA have done an absolute terrible job with this beta. It was obviously going to be hugely popular and if EA failed to see this then they obviously don’t listen to feedback or look at forums/boards etc.
Most companies allow you to download beta software a few days before so that you can play immediately when servers are up, not this farce of only being able to download when the beta goes live which will take hours because the servers will be hammered - not to mention those who work or are in school and can’t download until they finish wich means they’ve instantly missed a day of the ‘so-called’ early access! And to top it off they are now facing issues even accessing the beta!
This is utter shambles which you would not expect from such a large company who have hosted several betas in the past.
Absolutely terrible!! I pre ordered it in August...
and it doesn't work
True, they have made stress to themselves with the codes on the first day of the beta.
@iCaptnSpaulding I agree, this is all absolutely ridiculous. This early access is the only reason I pre-ordered. I have work today, by the time they may get back to me and get it to work I would have lost the chance to play. I have a few hours now, was hoping to put some time into it today. Very disappointing.
I am on Pc and preordered through origin. But no Beta in my library does anyone know what to do?
Well, nobody knows.... That is our problem here. Wait and hope....
- ApprovedAnonymous8 years ago
Rebellions are built on hope