Re: Unable to play EA games online on PS4

Hey, @smchypooch 

If you're still having trouble connecting to EA games let's see if these basic steps do the trick first.

Try rebooting your network and power cycle the console.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Hi I have done those two steps including:

Renewing licenses on PS4

Trying both Wifi and LAN

I recently changed my email sign in on PSN could that be it? If so I cant find a way to update that on ps4 or even on this site.

@smchypooch 

EA and PlayStation accounts are separate so I doubt that could be the issue. You could always try logging into our Help site at Help.EA.com by clicking on the PlayStation sign in option. By doing that you'll need to sign into the EA account using your PlayStation account credentials. That will notify our system of a successful login.

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4) It's been working for people having constantly having disconnections or server connectivity errors.

@EA_BlueberryHi I tried setting the DNS to what you gave me and same problem as before.

I also logged in on EA site with my PSN login so that did work correctly.

@smchypooch 

Have you tried running through these steps yet?

Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

In your router's admin panel (login info is usually on the router itself), check to see if there is an option to enable IPv6 to see if you can connect on that protocol. 

Hello, I'm having the same problem as this guy, I contacted Sony and they didn't know what was wrong, I've followed all the steps provided as well and still can't play