Requesting a Refund (WARNING: PARAGRAPHS)
So, to cut a long and boring story considerably shorter, but no less boring, I cancelled my 12-month EA Play subscription plan, and I assumed that the games that came free with it would no longer be accessible to me.
However, all this time later, my big sister buys me a copy of the game, only for me to learn the next day that wasn't the case, and now I've got two copies of the same game, yet when she asked for a refund for the copy she bought, the computer said 'no' and refused.
I get that I already have a copy of the game that's got over 300+ hours in it, but surely there's a system in place that can tell the new copy that "hasn't" been played is the one we want refunded. This isn't me being a whiner and demanding money back: I'm just trying to explain why we need that money returned to us because it was a stupid mistake by yours truly that my big sister unfortunately paid for.
It's not a matter of EA wanting or not wanting to help. Like most every other product on the planet, you need to get a refund from the entity you purchased it from - in this case Steam.
If they're unwilling to help, then you won't be getting a refund, unless you pursue other channels like the Better Business Bureau.
