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Sith_Behnam's avatar
Sith_Behnam
7 years ago
Solved

STAR WARS Battlefront II stuck in first loading screen


hi it's about 2 months that when I'm trying to play SWBF2 it get stuck in the first loading and never show the main menu, i was busy with other games such as rb6 actually i AM disappointed with your bad support Because your support is Nothing! and you don't fix bugs! just love to Sell games! after a while, there was an update! and i thought you fixed it.... nop.... it just gets stuck in first loading like before. What should i do???? i couldn't play the multiplayer mode since i bought this game!!!!!!!!!!!!!! ea..... what are you????

  • EA_Ataashi's avatar
    EA_Ataashi
    7 years ago

    @Sith_Behnam 

    If your PC is below minimum requirements we cannot guarantee that it will always work. Your GPU is quite good, but your CPU is simply under-performing and if we introduce any tweaks to the game (usually with updates), it's possible that devices below minimum requirements might have issues with running the game. The argument that you were playing the game before unfortunately is not a good one.

    You can always contact our live support to ask if a refund is possible in such situation, but please have our refund policy in mind.

    It's also the 3rd time when I have to edit your posts due to too big font size - remember that abusing the formatting options is against our rules. Your posts are also borderline rude. There is no need to use offensive language.

    /Ataashi

20 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @Sith_Behnam 

    I'm really sorry to hear about your issues with launching Star Wars Battlefront 2.

    Can I ask if you've tried to delete the STAR WARS Battlefront II folder from your documents and then launching the game? 🤔

    /Ataashi

  • Sith_Behnam's avatar
    Sith_Behnam
    7 years ago

    Hey mr @EA_Ataashi   i just updated it RIGHT NOW and it doesn't work AGAIN!!!!!!!!!! what the ........ is this!???????????????????????????? why don't you or your coworkers pay attention to customer's problems???????????????????????????????????????????😠

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    @Sith_Behnam 

    While the problem might be the same, we still don't know what's causing this on your PC. Could you provide us with a few more specifics about this issue? Like when exactly it started happening? Was the game working fine before? Do you see any error message?

    It would be great if you could provide us with your DxDiag too.

    /Ataashi

  • Sith_Behnam's avatar
    Sith_Behnam
    7 years ago

    @EA_Ataashi 

    Since 2018 JULY!!!!!!!!!!!!!

    check this out https://answers.ea.com/t5/Technical-Issues/ERROR-CODE-1066-Solved-Kinda/m-p/6909672#M18607

    it was just matchmaking error back then, i could play offline...

    THEN some of your gooooooood#$%^$# Coworkers banned me for saying the truth! i asked for a refund...

    i was banned for 3 months and just couldn't make communication with support team!

    Arrgrgrghghgh WHAT a COMPANY!!!!!😠😠😠

    After a while, like 4 months ago i wasn't able to even play in single mod! because it keeps freezing on launch screen! then crashes after 2 or 3 minutes!

    WHAT AN AWESOME GAME I JUST BOUGHT A YEAR AND HALF AGO AND I COULDN"T PLAY IT MORE THAN 2 HOURS YET!!!!!

    check my dxdiag.txt log

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    @Sith_Behnam 

    Thanks for sending the file!

    And I'm sorry to be the bearer of bad news but your CPU (Intel Core i3-7100 @ 3.90GHz) is below minimum requirements for SWB2 and can be causing the crashes. In this case, there's not much that we can help with ☹️

    /Ataashi

  • Sith_Behnam's avatar
    Sith_Behnam
    7 years ago

    @EA_Ataashi 

    it has nothing to do with it! i've palyed it before with the exact PC on high setting!!!

    single player... multiplayer.. (obviously it had TONS of BUGS!!!!)

                   DON'T FOOL ME WITH FALSE EXCUSES!😠

    my friend is playing it with LOWER CPU!!!! LOWER GRAPHIC!!!!

    what are you talking about!???

    i think you are all just killing time and don't want to fix the game because G.Lucas is not gonna let you make any Star Wars again!

    FIX IT OR GIVE BACK MY MONEY😠😠😠

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    @Sith_Behnam 

    If your PC is below minimum requirements we cannot guarantee that it will always work. Your GPU is quite good, but your CPU is simply under-performing and if we introduce any tweaks to the game (usually with updates), it's possible that devices below minimum requirements might have issues with running the game. The argument that you were playing the game before unfortunately is not a good one.

    You can always contact our live support to ask if a refund is possible in such situation, but please have our refund policy in mind.

    It's also the 3rd time when I have to edit your posts due to too big font size - remember that abusing the formatting options is against our rules. Your posts are also borderline rude. There is no need to use offensive language.

    /Ataashi

  • zackboring's avatar
    zackboring
    7 years ago

    Hey I just got this same issue too, except yesterday it was working fine, but today after the hotfix update it will not stop loading.

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