Locating Pre-Order / Subscription Content?

I pre-ordered a physical copy from Walmart and never got the bonuses

I own the Deluxe edition and have had no issues with the bonus content. 

Try restoring the licenses on your PS4 then try again that might help. 

Also do you know what the bonus content is and where to look for it? 

If anyone is on PS4 and has redeemed their code on the Playstation Store but still does not have the orange lightsaber, using the Restore License feature should help you.

https://support.playstation.com/s/article/PS4-Trouble-With-Downloadable-Content?language=en_US

https://answers.ea.com/t5/General-Discussion/Ps4-pre-order-bonus-not-working/m-p/8434107#M1027

@Wynn-Dar 

Sadly, no. Please contact your retailer to receive the pre-order codes.

I submitted help request with Amazon on Friday night or Sat morning. Got the response below from Amazon via email late on Saturday. Sounds like Amazon is trying to get it fixed.

"I understand your concern regarding the code for pre ordering the game. I will surely help you with this.

I'm really sorry to hear that you did not receive the promotional code for pre-ordering the game "Star Wars Jedi: Fallen Order - PlayStation 4" . We don't expect this to happen. I can understand your disappointment. Please accept my sincere apologies for this situation.

This is not a common occurrence but when it does happen, we take full responsibility and will endeavor to offer a solution.

Please you don't worry about it. I am here to help you.

In this case, it is required to contact the business owner of this game and generate a new code.

But as you are valued customer, I don't want to put you in any further hassle. So, I sincerely request you to please allow me some time so that I can contact them to make things right for you.

I will personally keep a follow-up on your issue and contact the business owner of this game code. Once I get in touch with them, I will generate a new code for you and sent to you immediately.

Be assured that you don't need to contact us anymore for this issue. This will be surely resolve on highest priority. I will personally take care of it inform you with a new code in less than 24-48 hours.

I realize that at this point of time asking you to wait would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.

Please be assured, once you've contacted us, an immediate action would be taken on priority basis to solve the issue at the earliest.

We are here to make things easier for you and we'll take every action to prevent you from bearing any loss."

Will update here once I know any more.

But this is the cause of most people’s problem. Their retailer did not get enough codes to give out.

I too pre-ordered the game through Amazon and have not receieved any pre-order bonus.  I have a complaint into Amazon, who told me Saturday that they need 3-5 business days to research the problem.

I am going back-and-forth with the twitter @EAHelp and they seem to think its all Amazon's fault for not giving out the codes.