Re: Game crashing randomly

@MechEmaster if you post your dxdiag we will have more info and also maybe see if there is something causing the video driver to crash.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Attached is my dxdiag @3DiE9djua2 

@MechEmaster Your ealink is crashing a lot and may be causing something weird here.

Are you playing through Steam? there are several people having similar issues with ealink when playing through steam.

If you also have origin installed try uninstall origin. Also check that the installation has gone well in steam. Do a verify game cache in steam

Also you have something called ThermalController.exe causing crashes. Thats related to Alienware as far as I know.

Try update or reinstall the command center and make sure your pc isnt overheating when trying to run the game.

Hey @3DiE9djua2 could you pls tell me what is crashing on my system? I'm also having the same issue.

@DavidHL10YT 

I see mscorsvw.exe causing issues. this one is related to .net framework. If you are playing from origin a repair should reinstall the needed .net framework but you can also do it manually by running the files in your ...\Jedi Fallen Order\__Installer\vc\vc2015\redist folder.

If you are playing from Steam you could try verify cache integrity but I believe the same files should be in the same place under the installation folder.

And you also seem to have some issue with ealink but this may also be because -net framework is having issues.

I also see PerfWatsonTcdb having issue but this is visual studio?!? Not sure if its related to the game at all. If you have visual studio installed then you can probably not care about this one, but if not then I guess something on your system (maybe the game) is using something from visual studio.

The installer inside the game folder has an older version of .NET from 2015, I have the latest version (4.8) so idk if it is related to some compatibility problem and I should install the old one. I'll try, thanks for the help.

I have updated windows to the latest version and now it is working fine, no crashes at all.

@MechEmaster Are you by any chance using Gforce experience? If yes, could you uninstall it?

And could you try reinstall directx. the version the game needs is in the installation folder

@MechEmaster Gforce experience is unfortunately notorious for causing issues for new games. And its very normal that you dont have any issues in most game but that one new game. 

Thats why I wanted you to uninstall GFE just in case.

However the error you get is related to your graphics driver but it doesnt mean the fix is related to the graphics driver. Too many times have I seen things that seems totally unrelated fix game issues.

Just to verify, you are playing through Steam? Do you have Origin installed and is if you do, is the game present there? If so please clear the origin cache. 

I'm not too familiar with how the link between steam and origin is with games bought in steam but I have seen this ealink.exe crashing a lot for people both in this game and the new need for speed game. however it seems your game actually starts while the common issue is that the game wont start at all.

Could you disable any overlays you may use like steam overlay, origin overlay, discord etc?

Also check with Alienware website if there are any new drivers to any component. If so please update whatever new driver they have for your model. This may seem unrelated but I have seen things like resetting bios, updating chipset driver and updating asmedia controller driver cause game crashing to go away. 

Also make sure the game installation folder is in your anti virus exclusion list.

Could you also try to adjust your ingame graphic settings. In some games there have been issues related to certain settings. Anthem is the last game I remember having issues where people having ultra on texture filtering crashed and it went away when changing to high (until bioware patched it).

btw, does the game crash if using debug mode on your 2080? If it doesnt crash it means the issue is the OC on he card. debug mode removes factory OC. this is also a very common issue with new games being to sensitive to OC on hardware. it also may be some overheating going on (reference to the thermal controller issue seen in your dxdiag)

In addition you may try this:

https://steamcommunity.com/app/16900/discussions/1/1640917832748442812/

But note that the first method means you are tweaking how windows reacts and may cause some freezing and hanging in the games.

My game was crashing mid-game so I tried to reinstall origin and delete the geforce experience. It wouldnt load my story without geforce experience and upon redownloading it still wont let me run the story with the lowest settings. Here is my Dxdiag file. If you could find what's wrong it'd be great. 

Did you find a solution in the end? I'm experiencing similar issues with this error log 

LowLevelFatalError [File:Unknown] [Line: 3365] Pak Decompression failed. PakFile: ../../../SwGame/Content/Paks/pakchunk11-WindowsNoEditor.pak. EntryOffset: 3648167936, EntrySize: 1777837, CompressionMethod:4 Output:00000000CBA80000 ProcessedSize:524288 Buf:00000000C4960000 RawSize:131296 0x000000014e76721b starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014e7694eb starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014c977e7c starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014c97d7ac starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014cc149cb starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014cc06957 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ffc348e7bd4 KERNEL32.DLL!UnknownFunction [] 0x00007ffc3600ced1 ntdll.dll!UnknownFunction []

@WhoJoeZ Seems like the game has issues with unpacking some of the files. Maybe some of them have gotten corrupted after your first crash. Try a repair in origin or reinstall the game. Try repair first and then reinstall if repair does nothing. 

@3DiE9djua2 Sorry it has taken me so long to reply as I was finishing up my semester. I have GFE and alienware command center uninstalled so now I use MSI afterburner to regulate temps (thermal controller is gone as well). I tried disabling the overlays, running in debug mode, running at the lowest graphics, as well as making sure everything is up to date and the game still crashes.

I purchased the game through steam but now it seems origin has absorbed the game as I used to be able to verify files through steam and now it won't let me.

I also tried increasing the virtual memory on my C drive but I'm unsure if that will help when the game is downloaded on my D drive because the game is still crashing.

I do wonder if it has something to do with ealink since it's always running in the background when playing games.

@MechEmaster If you have the game in Origin, then use Origin unless you absolutely must use steam. That way ealink shouldn't do anything.

Then you should do repair game through origin which should check the integrity of your files and reinstall the net framework files. These you can also reinstall manually from the game folder.

Also make sure you have the latest game updates as Im sure new patches have been released since last time. Also recheck that you have a newer windows build (1903 at least) and nvidia drivers. As for using win 10 build 1909 I would advice only to upgrade as last resort. that release is fairly new and may be unstable for other games/software you may have.

And if you have a factory OC GPU try set it to debug mode in nvidia control panel. It removes the OC.