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Re: LowLevelFatalError, Line: 200, Unreal Engine exiting D3D device lost

Hello EA? Would be nice to hear back from you as this issue has yet to be addressed

5 Replies

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @xXGAGEOXx,

    We're not seeing the numbers behind this that would indicate a hardware combination fault. Are you using any kind of CPU/GPU tuning software like MSI Afterburner or the like?

    If so, can you try disabling it and let me know if this persists?
  • @EA_Cade 

    I have tried using MSI Afterburner/AMD Radeon Software and I've also tried not using anything at all. When using tuning programs I've tried running at default clocks and underclocks of all speeds. Whether I use the programs or not the game still crashes. Attached is the most recent update on my troubleshooting process through 3 of the live agents. Also to be noted, I've tried everything in the 2 posts regarding this issue in the answers HQ forums (excluding things specific to NVIDIA). 

    Basic summary of what I've tried:

    - I've tried setting the date back to 2019 for the 'denuvo bug'

    - 'repair game' option in both steam and origin

    - used DDU to uninstall drivers and installed the newest one (version 19.12.3)

    - uninstalled the game and fresh install via Origin, NOT steam

    - locked frame rate to 30 fps

    - tried switching fullscreen settings from normal/borderless, etc

    - tried turning all settings to medium and turning off all optional effects

    - disabled 'real time thumbnails'

    - verified windows desktop scaling (DPI) set to 100%, not 125 or something else

    - performed windows 'clean boot'

    - cleared Origin cache

    - Turned off Origin in-game for Jedi Fallen Order

    - set the game to run as admin

    - disabled windows virtual memory

  • Also forgot to add, the 3rd agent I talked to concluded that there's pretty much nothing left to try, that it must be a bug with the game and that EA was aware of the issue. He recommended that I keep an eye out for updates from EA and wait for a patch to come out. There's gotta be something else I can try I hope? If not I guess I'll just have to not play the game til a patch comes out or just deal with the crashes every 5 minutes...

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