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5 Replies
- EA_Cade6 years ago
Community Manager
Hi @xXGAGEOXx,
We're not seeing the numbers behind this that would indicate a hardware combination fault. Are you using any kind of CPU/GPU tuning software like MSI Afterburner or the like?
If so, can you try disabling it and let me know if this persists? I am having the same issue on a fresh install. it is crashing so often i cannot make it out of the first area.
- EA_Cade6 years ago
Community Manager
Hi @fuzzyelf76,
Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps? I have tried using MSI Afterburner/AMD Radeon Software and I've also tried not using anything at all. When using tuning programs I've tried running at default clocks and underclocks of all speeds. Whether I use the programs or not the game still crashes. Attached is the most recent update on my troubleshooting process through 3 of the live agents. Also to be noted, I've tried everything in the 2 posts regarding this issue in the answers HQ forums (excluding things specific to NVIDIA).
Basic summary of what I've tried:
- I've tried setting the date back to 2019 for the 'denuvo bug'
- 'repair game' option in both steam and origin
- used DDU to uninstall drivers and installed the newest one (version 19.12.3)
- uninstalled the game and fresh install via Origin, NOT steam
- locked frame rate to 30 fps
- tried switching fullscreen settings from normal/borderless, etc
- tried turning all settings to medium and turning off all optional effects
- disabled 'real time thumbnails'
- verified windows desktop scaling (DPI) set to 100%, not 125 or something else
- performed windows 'clean boot'
- cleared Origin cache
- Turned off Origin in-game for Jedi Fallen Order
- set the game to run as admin
- disabled windows virtual memory
Also forgot to add, the 3rd agent I talked to concluded that there's pretty much nothing left to try, that it must be a bug with the game and that EA was aware of the issue. He recommended that I keep an eye out for updates from EA and wait for a patch to come out. There's gotta be something else I can try I hope? If not I guess I'll just have to not play the game til a patch comes out or just deal with the crashes every 5 minutes...
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