Re: PC

Ok @StevoBergkamp

At first you can try these steps.

1.Clearing your Origin cache and for this you get a perfectly detailed post from @EA_Nils >->  http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410  

2.Install this http://www.microsoft.com/en-US/download/details.aspx?id=40784   restart your machine and check if your issue persist.

For more details to do this look here http://answers.ea.com/t5/Origin/Origin-not-working-anymore-MSVCP120-dll-missing/m-p/4873916#M174866 

If so..

3.You need to download the latest Net framework from the site and install it https://msdn.microsoft.com/en-us/vstudio/aa496123.aspx

Restart your PC and check again .

Do not forget to run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

 NOTE If you have exhausted the above steps and no change, try an in-place upgrade, it should solve the issue.😉

Or another solution posted by jargo91 on the internet http://www.tenforums.com/performance-maintenance/19340-sfc-scannow-corrupt-files-dism-fails.html (i think is a good solution🙂)

Thanks so much @yahel_1 for all your help and suggestions.

Hopefully I can start working through your list tonight!

I will let you know what happens.

Thanks again!

Steve

We're welcome 🙂 @StevoBergkamp

I waiting for your answer.😇

Hi @yahel_1

Sorry for late reply.  I have been working through your suggestions and:

1. Cleared Cache but didn't fix the problem.

2 & 3 I did but again it didn't help although I still suspect there may be a NET framework issue involved. It's just a feeling, I don't have any facts to back it up and I'm not even sure what NET framework does!

I ran Origin and game itself as administrator but no luck.

I then tried the DISM option- mounting a ISO of windows and tried using commands from your link below:

Download a copy of the windows 10 iso at Windows 10 choose 32/64 bit depending on your system
-> I then mounted this using windows 10 double clicking the iso puts it on a new drive letter
->In the mounted iso file find sources\install.wim this is in a strange esd format
->install NT lite add your install.wim(esd) file and convert it into a wim file place it somewhere on your harddrive I found making a easy to type path useful for later
->Start run cmd as admin
-> Enter Dism.exe /online /Cleanup-Image /StartComponentCleanup into the cmd window making sure you are using cmd as admin and wait
->Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:Path:1 /limitaccess
Path being the complete path to the wim file like mine was e:\sources\install.wim

This returned the following

C:\WINDOWS\system32>Dism.exe /online /Cleanup-Image /StartComponentCleanup

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

[=========== 20.0% ]
The operation completed successfully.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:L:\sources\install.wim:1 /limitaccess

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

[==========================100.0%==========================]

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I tried this using the WIM version and using ESD (the ESD path is to the ISO drive letter K🙂 version but no matter how many times I tried I got the same message saying source file not found. I checked the command line many times in case I entered it incorrectly but I am fairly sure it was correct. I've attached the DISM log for you to look at but don't know if that will help.

This leads me to the last resort which is the in-place upgrade which I have not tried yet.  Reading the link you provided (which seems excellent) I still can't work out if I will lose existing programs or not.  I know there is a setting 'keep personal files and apps' but are apps all programs or just windows store apps?

Also, I am new to ISO files, it mounted windows and and shows 

BD-ROM Drive (K🙂 ESD-ISO

If I click on this and start the installation as outlined in the link how does the installation set up know to install/repair C: and not to install on any of my other drives?

Many thanks again for all your help

Steve

Hi @StevoBergkamp

Here's a post about making DISM and SFC work in Win10: How to repair your system files using Dism and Sfc in build 10041 - Windows 10 Forums

After running DISM it is a good idea to re-run SFC /scannow to make sure all the issues were fixed. 

Hi @yahel_1

Good news/ bad news time

Good news - I downloaded ISO from Tech bench mounted with Daemon tools and used the DISM command which hadn't worked before using Microsoft Media Creation Tool and it worked. I ran the sfc/scannow and all good. Cortana and Action Center (previously Cortana not working and Action Center intermittently worked) working properly now as well!

Bad news - restarted PC and ran sfc again still good, opened up Origin and........ same problem as before!  

What next do you think?

Thanks

steve

Hi @yahel_1, @EA_David

Tried uninstalling Origin and game and reinstalling Origin and game - no luck.

I would give up but I'm a bit stubborn and it annoys me that I have had zero problems with any Steam game but Origin ..............................

Any help most welcome as always

Thanks

Steve

Hi @StevoBergkamp

thousands of excuses for delay reply, I am very busy at my,, real job''😉 and i stay very bad to chapter - free time.

I suggest you try this .

Go in Safe Mode with Networking and check if Origin work properly.

If Origin works properly in Safe Mode...then

Clearing your Origin cache and for this you get a perfectly detailed post from@EA_Nils >->  http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410  

Restart your machine.

Make sure that your UAC is enabled or disable (change the setting) http://windows.microsoft.com/en-ie/windows/turn-user-account-control-on-off#1TC=windows-7 

Disable your AV . Have you tried launching Origin with Antivirus disabled, to see if your Antivirus is conflicting with Origin ?

Now you can try a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ click Spoiler

And now i wait your answer.🙂

@StevoBergkamp

Press the windows key and type reliability and then open the reliability monitor , list what is there initially over the last 7 days

I gather you have tested ram with something like memtest86+ ? (Link)

You have a lot of stuff going on not just in battlefront, and interested to see how much of this is recent

To give you an idea you have crashes listed for

Starwars Battlefront

Windows Image Acquisition service

AISuite3

Nvidia Streamer Service

Corsairlink4 Service

Windows Wireless Lan

The slideshow affect can also be from the cpu being at 100% usage, see if something like this is occurring at the time

Hi @yahel_1 

Thanks for your reply and I understand that you must be busy and I really appreciate your time helping me.

I ran sfc/scannow again still all good which I am very happy about!

Re your latest reply

Safe mode with networking - let me open the Origin client but not the game as it said it only detected Microsoft Rendering something and that I needed to update my amd/nvidia/intel drivers. Can't remember exact message sorry.

cleaned Origin Cache - no luck

I enabled UAC to always notify and disabled AV - reboot- no luck

Then tried Clean Boot - restarted PC, opened game and this time IT WORKED! It connected online straight away, and menu animation worked fine, could select menu options smoothly and quickly so seems all ok.  I need to try this a few more times and let you know if it continues to work.

Any idea what this might mean?

Many thanks

Steve

Hi @proxos666

Thanks for taking the time to help!

Sorry for late reply but really appreciate your input and you highlighted some interesting problem areas, most of which I was unaware of.

I guess the Star Wars battlefront errors will be me from killing the program from task manager as it takes so long to close when it is in super slow mode and I immediately know it wont work once I get to the main menu!

The Nvidia Streamer Suite I manually disabled as I read on a forum somewhere that it may cause problems with something (I forgot what!) but have since re-enabled.  

AI Suite 3 was randomly crashing, I have since reinstalled and so far it seems to be working well.

The remaining 3 items I will investigate and get back to you as I was not aware of these!

As you can see from my reply to @yahel_1, the clean boot (perhaps coupled with the UAC change) has resulted in a successful game load so I will continue testing and see if it continues working or if it needs a clean boot every time to work. Not sure what this means though. Let me know if you have any ideas.

Many thanks again

Steve

Hi @StevoBergkamp and we're welcome my friend 🙂

1.In Safe Mode I think the notification saying something about to update your ethernet driver🤔You need to check this more likely.

2.You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

Follow instructions above to open TCP or UDP ports for Star Wars:Battlefront for PC.

TCP-  3569, 9946, 9988, 10000 - 29999, 42100-42200

UDP-  3659, 9565, 9570, 9000-9999

3.We are on the right track,now go in Origin / My Games tab  right click on the game SW:B, select Game Properties, and tick disable Origin In Game.

4.Then run a repair on the game by right clicking the game tile in Origin client and selecting the Repair Game option followed by Check for Updates.

I wait your answer,mate 🙂

Hi @yahel_1

Just to update you - I have repeated the msconfig solution several times and the game works fine every time.  

Obviously this isn't a permanent solution but I havent had time yet to try your suggestions from your last reply.  

I will hopefully be able to try this week.

Many thanks

Steve

Hi @yahel_1

Hope you are well.

I have used cports software to determine that the local TCP port that SWBF game is using is 50186. see attached.  

I don't really understand what this means but I looked at the link and several like it but none of them (as far as I can see) show you how to actually open up these ports ie showing the steps to do it!

Sorry if its obvious or I missed something but how do you do it?

Many thanks

Steve

@StevoBergkamp

If a clean boot is solving the issue , use this link  scroll down to "how to determine what is causing the problem" find what is causing the issue you see.

Thanks @proxos666

From checking the latest reliability report it seems that Nvidia network stream service keeps having critical errors.  I will disable that and if that doesn't work then I will go through the steps in the link you provided.

Thanks for the link- by process of elimination hopefully I should be able to identify whats causing the problem.

Many thanks

Steve

Hi @yahel_1, @proxos666 and @EA_David

Good News.

Following on from @proxos666 link, as Clean Boot worked, by process of elimination I narrowed the search down to one item. It appears that the problem was the ironically named Asus Game First programme.  As far as I know I have never used this program but I think it was included with the motherboard installation DVD and I installed more or less everything on that DVD. I may have opened the programme to have a look but don't think I did anything with it.

Anyway, I disabled the Game First service, restarted PC and all ok with EA games including SWBF, Battlefield 4 etc.  I then uninstalled the Game first programme and so far no problems since with any games loading or getting online so I think it's time to press the problem solved button!

I just wanted to say thanks to all of you for sticking with the problem and helping me fix it. I have no idea why GameFirst would affect Origin but not Steam but there is no way I would have found it was a problem without the help you gave me.

With the CBS error fixed I finally have a fully functional Windows 10 running and a problem free Origin working properly as well for the first time!  

It's great that you take the time to help people like me and I really appreciate it - hopefully it will help others who stumble across this post as well!

Many thanks again

Steve

@StevoBergkamp

Glad to hear you found the source, great news

feel free to select the post that you felt was the solution for this thread, everyone will be just glad to hear its solved.

Happy gaming and may the force be with you

@StevoBergkamp Thank you for the final post, that's some great info. 

We're welcome 🙂 @StevoBergkamp and is your merit that you solved the problem/issue😉

You're a good man @StevoBergkamp👍

Your thanks are enough for me @StevoBergkamp🙂

I wish you all the best,

@yahel_1

@yahel_1

You too. Until next time.............

Thanks and goodbye