star wars battlefront lost all DLC and season pass content

Hello @Jodie_P278 

Are you sure you logged in with the same account, you`ve had the game and DLC? Are you using the same EA Account to post here? In case you do not have any other account, I would advise you get in touch with EA Advisors https://help.ea.com/en/contact-us/new/ Alternatively you can use this direct phone number +44203 014 1818.

Keep us posted on your progress. 

Cheers,

Archi

Hi, I'm having the same problem where all my DLC has been locked after this update. I'm pretty sure that I'm using the same ea account that I own the game and DLCs on. Do you know if this is a problem on my side, or not?

Thanks,

Josh

Hey @EA_Archi

Thanks for replying. Yes I've had the Season Pass ever since this June. I still have all of the previous DLC weapons/star cards and such.  And No, I am not using the same account because I've lost my original account's acsess because of restoring my phone and wiping all of my 2 step verification stuff. So I made this account to try and fix that as well.

When I try to get in contact with an EA Adviser, it just stays at the loading screen and doesn't connects me to an advisor. I've waited for 40 minutes even though it says the wait should be under 1 minute. I also can't call because I don't have a phone plan but, I can text so that's an option. I should also note that I live in Canada if that's any difference.

Thank you for any help!

Hello @Coraus0 

I don`t see any problems on our side with your game and DLC. Have you tried to download them manually from the PlayStation Store? They should be marked as owned by you. Alternatively can you log in into https://store.playstation.com with your credentials and check DLC there. 

Let me know, should your matter be resolved.

@Jodie_P278 

Yesterday Advisors had a very busy day, right now you should not have any troubles getting in touch. You can give them a call using VoIP service, it would be really cheap and do not require you to have a phone at all.   

All I had to do was reinstall them manually. Thank you for the suggestions!

Hey @EA_Archi

So I got my original account back now so that's one problem fixed. It's @RipTide_OG if that's any help. My dad still doesn't like the VoIP option so yeah. I also think that someone tinkered with my security question answer because it's not working anymore. But that can be fixed later.

So anything I can do to help get my season pass/dlc content back?

Thanks for the help!

Hello @Jodie_P278 

What is your exact issue with DLC? Have you tired to download them again separately in the PlayStation Store?

So I have tried downloaded them seperatley in the PlayStation store but they all want me to pay for them again. I checked in my library and none of the DLCs or season pass stuff was there.

I also checked the online PlayStation store and went to my downloads to try and download them there but they weren't listed. But the funny thing is, Star Wars Battlefront it self isn't on the list either! The only thing related to it that is on the list is the X-Wing VR Mission and that is a part of the season pass too I think.

@Jodie_P278 

It might be some kind of region related issue. Right now I would advise you to contact EA Advisor one more time on this. Let us know how you doing.

Cheers,

Archi