Constant crashing Xbox Series X

Product: STAR WARS Jedi: Survivor
Platform:Xbox Series X
Summarize your bug I updated the game and since then, I have had numerous crashes and freezes of the game in the open world. I had just unlocked the treasure map yesterday and I was going through the open world exploring, getting all of the chests and I would have to repeat the same parts over again because I would grab a few chests, be no where near a meditation point, and the game would freeze or crash. I have had 7-10 freezes in the past 36 hours of the update being out on the console.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Explore the open world and when you are going through the game freezes. I had it freeze once I had just opened a chest and I went in to customize Cal, and as I got to the customization screen, it froze. Just now, I collected a skill point from one of the out branches of the central desert temple and just rotating the camera around to go to my next treasure caused the game to freeze.
What happens when the bug occurs? Frequent freezes that make the game unresponsive and have to be closed out fully or the game will crash on its own.
What do you expect to see? Information on whether this is a new issue caused by the performance update that has created too much pressure for the console.

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Did the hot fix for performance create more issues for the game?

I've been stuck on planet Jedha for days because I constantly crash. This is even after the update. please help 

I haven't been able to play any further than the first meditation point. I can play for a few seconds after that and it crashes, every time, without fail. Why are we releasing games that aren't fully finished? This problem is becoming a rampant issue and needs to stop!

Hi @chrico71988 To confirm are you getting any error messages?

Also, when you have a moment can we try the following steps?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

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@EA_Illium wrote:

Hi @chrico71988 To confirm are you getting any error messages?

Also, when you have a moment can we try the following steps?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

---

Hello,

I've never received an error message. Most times the game hasn't even fully rendered, but I play anyway. It will typically crash within seconds of gameplay, game screen will be full of multiple colors like the graphics have failed, then it cuts to a black screen before returning me to the Xbox home screen. I have tried adjusting all of the game graphics to the most basic settings, I've uninstalled and reinstalled the game, I've deleted all saved game file information, restarted my Xbox, ensured all updates have been downloaded, etc. I've tried it all. I have the digital game, not the physical disc version.

More maintenance needs to be done on this game. This only happens with this game and one other digital game I own. All other disc and digital titles I own work fine. 

I just got the game and I mine freezes less than an hour in. Right when you learn the force confusion move on two stormtroopers during the first mission on coruscant. I've tried reloading to the undercity meats meditation circle and going through it again and same result. Also tried unstalling the game and reinstalling still the same result. I don't know what to do and haven't gotten a response back from EA. You think with this big of an update all these issues would've been fixed.

I have just installed the newest patch on Xbox series X and after around a minute of playing it once again freezes and then crashes back to xbox home page. Not a thing has changed with this 25gb patch and it’s getting a bit of a joke that nothing is being addressed or said about it being looked at

Same here on XSX as well. Thought it would be fixed and crashes at exact same spot for me as before. Haven’t played since the 4th due to the crashing since I can’t progress. This is ridiculous. 

Friends on both xsx and xss have completed the game with 0 issues. Not sure why it only affects some but obviously something is wrong. 

Me too but on PS5