Forum Discussion

elektrcstorm's avatar
elektrcstorm
New Novice
2 months ago

Game Crash DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

this game has crashed a ton throughout. I have taken a dozen steps to optimize performance now I am at an impasse. My system seems to meet the game requirements. In this instance it first crashed when interacting with the holotable on the ship on the way to janalorr to face bode for the first time. After that it it continually crashed when trying to continue the game and again just after the main menu loads before even selecting continue. Please see my Dxdiag and assist asap. This is not acceptable, the game costs 100 USD.

My System:
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 32768MB RAM
Available OS Memory: 32620MB RAM
Storage (2): SSD - 1.8 TB,SSD - 476.9 GB

Display Devices
Card name: Intel(R) UHD Graphics 630

  • Display Memory: 16437 MB
  • Dedicated Memory: 128 MB
  • Shared Memory: 16309 MB

Card name: NVIDIA GeForce GTX 1650 DAC

  • type: Integrated RAMDAC
  • Display Memory: 20244 MB
  • Dedicated Memory: 3935 MB
  • Shared Memory: 16309 MB

 

2 Replies

  • it appears i resolved my issue. To do so i did the following (not sure which actually fixed the issue).

    1. Removed MTPBWY configuration Mod that helped me with crashes in the beginning 
    2. I in windows I set the graphics card from auto to my NVIDIA card on the exe.
    3. In NVIDIA Control panel I set NVIDIA to the graphics card for the game
    4. I set NVIDIA to be the active PhysX configurator 

    This appears to have boosted my game performance and video quality. 

    Additionally I did disable EA app and NVIDIA overlays however it was still crashing after doing so.

About STAR WARS Jedi: Survivor™

Join the community forums and talk with us about your experiences in STAR WARS Jedi: Survivor™.2,379 PostsLatest Activity: 19 hours ago