Forum Discussion

1 year ago

Jedi Survivor continously crashing on Shattered Moon (PC)

The game was working quite well (I had encountered a few crashes before, but not as many as on this planet) on the PC until I got to the firing chamber on the Shattered Moon. The game ke...

EA_Barry

Community Manager

1 year ago

@Fluxsiarski

Reinstalling or updating your video drivers should help.

Perform these steps too:

Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Thanks.

Art_BR22

1 year ago

Hello,
I just installed the game. Had a couple crashes in the beginning trailer. I was able to play for about one hour and crashed. From this point on, I can barely play for 30 min straight.
I tried all the steps suggested above and nothing worked.

Last crash code:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

Please, EA, fix this. People are claiming for help since last year.