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FifteenSquirrels's avatar
FifteenSquirrels
Seasoned Newcomer
2 months ago

Jedi Survivor PC (Steam) Crashes

Experiencing frequent crashes to the desktop with the following error:

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:534 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

The game is installed on the D: drive, but the depot folder does not exist.

I have so far tried:

  • Verify the game files through Steam
  • Reinstalling the game through Steam
  • Uninstalling and reinstalling the EA app
  • Performing a clean GPU driver install. 
bug
pc
technical issues

2 Replies

  • JayVoltX's avatar
    JayVoltX
    Newcomer
    2 months ago

    And did you fix it or what, if you fixed it will you tell how?

     

  • FifteenSquirrels's avatar
    FifteenSquirrels
    Seasoned Newcomer
    2 months ago

    Hi Jay

    I did this:

    https://support.microsoft.com/en-gb/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

    This found a corrupted system file and then repaired it.

    After this, I managed to play the game for two hours without it crashing. Not enough time for me to say that’s a definite solution, but promising nonetheless.

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