jedi survivor

i recently redownloaded jedi survivor and when i went to play ng+ it didn’t save my progress and when i finally got a ng+ to work the next day it went back to having no saved data but it left me at the part in the story and now i am softlocked and now the option to create a ng+ is gone and so is all of my items i had from beating the game previously and now i cant get any of my stuff back and when i try to load my ng+ save file it only loads the one with no saved data