Forum Discussion

2 years ago

Solved

Lowlevelfetalerror /optimising game files constant loading

my game felt like it was continuously optimising game files/just stuck on the loading screen

finally an an error popped out

lowlevelfatalerror (line: 3258)

panicsyncread failed to read pak file

/../../../SwGame/Content/Paks/pakchunks0-WindowsNoEditor.pak

389647 bytes at 273003650

any ideas on how to fix this.

please bare in mind I have done:

complete reboot my pc

reinstall ea

reinstall Jedi survivor

repaired game files

Amd Ryzen 5 3600x

amd rx 6700xt

all amd drivers up to date

i have a feeling my game file is corrupted but not sure

EA_Illium
2 years ago
Hi @WeydTV

Would it be possible to try a new user or admin account?

EA_Illium
EA Staff (Retired)
2 years ago
Hi @WeydTV

We can give the following a try and check if this continues...

Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Restart your device in Clean Boot mode first then try again.

If the issue does continue would it be possible to get a DxDiag file?

Cheers!
WeydTV
2 years ago
Hi,
I have done all of these and it still doesnt work.
DxDiag.txt88 KB
EA_Illium
EA Staff (Retired)
2 years ago
Hi @WeydTV

Would it be possible to try a new user or admin account?

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