Forum Discussion

Re: [Fixed] Stuck as Cere in Jedha temple at the elevator and gate

This is happening to me as well and called Sony asking for a refund however they declined my request saying they're not responsible for the game having an error... EA - please fix this.

4 Replies

  • DillonG15's avatar
    DillonG15
    3 years ago
    @kebabkungen5 No they said because I downloaded the content it doesn't qualify for their cancellation policy. I told them I'm not asking for a cancellation I'm asking for a refund because the game is broken.. How did you go about doing it yourself? Maybe you said a key word that I didn't use
  • @DillonG15That is very weird.
    Not really, they just sent me a bunch of tedious tasks to prove that it was wrong with the game and not the console.

    1. I provided a video of the game breaking bug.

    2. I showed that it has been noted by the EA community team and that there is no solution in sight as of right now at least.

    3. I provided pictures of the game breaking glitch.

    4. I provided pictures of comments in this forum regarding the glitch.

    5. I also told them that i have never ever refunded a game in my life and that i was pissed of due to spending 80$ for a game where it is litterally impossible to proceed since there are glitches.
    I dont know if that did something but maybe they showed some sympathy.

    All in all it took a total of 17 emails back and forth. But man, its 80$

    Edit: I live in sweden, laws of refund may vary from country to country i guess

  • STE-LRD's avatar
    STE-LRD
    3 years ago

    Lol. I got stuck at the hangar on Sunday the week of launch.

    been stuck in there ever since and didn’t refund cause I thought it would be fixed by now.

    now steam isn’t going to refund me cause I have 20 hours played in over 2 weeks.

    even tho I’ve been stuck in the same spot for to weeks!

    love the smell of burning money ☹️

    If Ashoka sucks I’m literally done with star wars for good.

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