Re: Jedi survivor stuck at loading screen xbox

@RemusDragon38 

I hope this helps. Let me know how it goes. 

We are currently investigating this issue. When I have some news, I'll post an update.

So I got starting a new game to work, but not initially. Started a new game, quit as soon as I skipped cutscene and had control of Cal. Old save would not load. Loaded the brand new save, and it started back at the opening cutscene. I played a little farther until after the very first platforming section so that it had auto saved into the game. Old save still did not load. 

Toggled performance mode to "on" and then the old save did load! 

Once again, I can't really play right now, so I hope this isn't a fluke and it doesn't go back to being broken next attempt. I will report back if so. If I never post again, you can assume I'm happily playing the game again. Thanks for investigating and trying to help. 

Had the game since launch. I have tried all your suggestions but still cannot play. I have walked 10 steps into the game, which is far as possible. The game crashes at the intro cutscene and on the main menu. It also crashes when I start walking with the police initially. Please help me. 

@AgathorSin 

Did you try what is suggested here?

Just did and it still crashes. I tried everything else you suggested. Even deleting my gamer profile and re-downloading. Uninstalled about 5 times now. Changed gamer picture three times. Reset alternate MAC address several times. Changed the console settings around and back to the original state. Changed my background on my dashboard. Reset the console to base state and re-downloaded all software updates from factory settings. Deleted all saved files from my local and cloud storage. Changed in game settings to include performance mode. I have honestly tried everything since launch. I brought the digital version and then got a refund and immediately tried again with a physical copy and it still did not work. All my other games work fine. 
I always crash either at the main menu, or the first initial stages of starting a game. I start walking and it crashes. I can sometimes make it to the first stairs but then it will crash. I always have to skip the first cutscene to as it will also crash the game. 

@AgathorSin 

Is the game installed on the internal hard drive or are you using an external drive/expansion memory card?

internal hard drive

Hi @EA_Aljo, is there any update on the launch crash issue? I attached videos in a previous reply and would love to help out any way I can!

@AgathorSin 

Thanks for letting me know. I can't think of anything else to try. Should I hear of some other suggestions, I'll let you know.

@fkprcatybpg8 

Thanks for the videos. I have passed them on.

Hello, everyone. If any of you can provide video showing the issue, that would help. We're trying to gather more examples of what you're all experiencing. Thanks!

I’m away till Saturday but as soon as I am back. I’ll gather some videos for you. 

https://youtu.be/gcv00umKys4 - crashing at the intro cutscene

https://youtu.be/oRcpxhG-i4c  - crashing after skipping the cutscene before landing on corusant 

I can’t even play and this is how it has been since launch for me. 

hope this helps in some way. 

@AgathorSin 

Thank you. Can you try switching your game to Performance mode and try again?

I turn performance mode on in the first video. I have tried it with it on and off. I have tried everything. 

@AgathorSin 

This is a different issue than being stuck on the loading screen so it doesn't apply to what is being reported. In the first, please make sure you're posting new issues in their own threads. Unfortunately, I don't have anything else to suggest for this. Please open a case with an advisor here to see if they can assist. Thank you.

You asked me to collect information on my issue. This I have done. I have also explained my issue at large which others have also reported. 

You asked me to show you when and how I crashed. So I did. This is not a separate issue because you already had known about my issue (as we discussed). 

I can’t even play the game at all. Why is my issue not important now that I have shown you proof that the game is utterly broken. 

@AgathorSin 

I understand, but this thread is actually for the issue with getting stuck at the loading screen. You can get past the main menu. This is a different issue and one I don't have any other suggestions for.

Ok I’m confused. You keep asking for videos but multiple of us have already sent them. Are we actually making progress on this issue? You said you have shared the videos with the team but we still don’t know anything! I’m sorry this just gets frustrating, and I know there are a lot more issues than these but I’ve been reporting this issue for over 3 weeks now, and nobody can tell me anything at all? I really wanted to play this game by the time my summer started, but here we are, and I still don’t have a clue when or if I will get to experience the game. I just really hope this isn’t something where support kind of dies off after the first two weeks and once most of the issues are fixed then the less common get ignored. I haven’t even been able to accept the terms of service for this game that’s how sad this is! Again, I don’t mean any harm to anybody, I really just want to help in any way I can so this gets fixed. 

@fkprcatybpg8 

There are 2 different issues being reported here, but we're asking for videos on the issue the OP mentioned. Which is clicking on Continue on the main menu and then freezing on a loading screen. 

The other issue being reported, that is not being tracked in this thread, is crashing after you have loaded in to the game. We want videos on the former rather than the latter. The latter issue should be in a separate thread.

Ok so the crashing during the logo screens when loading in does not apply to this thread?

Hey so i can't find the right way to respond to this thread that i think is relevant to my issue, essentially my game crashes before the main menu, I have done everything suggested on this thread so here's a video about my situation.

https://youtu.be/uLFBWwTODaY

Nothing is being said in the other thread about the game crashing after loading in. Those who can’t even play the game are being forgotten. I have had the game since the 28th launch and it has almost been a month. Still can’t play. 

please don’t forget about us who still cannot play the game. 

@c2g4aso34y8k 

Thank you for the video. I'll get it passed on to the team.

@c2g4aso34y8k 

Can you send me a private message with the Xbox gamertag you're trying to play on? This could help with the investigation. Thank you.

What about those of us having issues even getting the game to play in the first place?

You merged that thread with this one but has not really been addressed in weeks now. I have  70 dollar paper weight at this point.

I've tried every suggestion available to me in this thread both with a digital only along with going and buying a physical copy and yet I still cannot get past the 3 starting title cards.